ERP Support Specialist | English

4 dagen geleden


Utrecht, Nederland Undutchables Voltijd
As an ERP Support Specialist, you would be responsible to provide support to internal and external users to use our client's ERP system effectively in order to fulfill business objectives. You will As an ERP Support Specialist, you would be responsible to provide support to internal and external users to use our client's ERP system effectively in order to fulfill business objectives. You will work closely with the ERP Product Owner with system upgrades, conduct testing and user-training. Next to this, you will be helping your colleagues to troubleshoot ERP system issues in a timely manner. All in all, a great role where you will be the bridge between operations and software
Here are your specific responsibilities:
  • Provide support to ERP related issues and ensure that all tickets are properly triaged, documented and prioritized in Jira;
  • Manage, track and provide solutions to reported issues;
  • Assist in analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP;
  • Provide references for users by writing and maintaining user documentation and providing technical system support;
  • Providing backup to ERP Product Owner;
QUALIFICATIONS:
  • Bachelor's Degree in related field, or equivalent experience.
  • 3+ years’ operational business experience in international trading and/or transportation industries required.
  • Experience with an ERP in a wholesale or logistics environment preferred.
  • Experience working with operations teams to gather system requirements.
  • Familiarity with supply chain management and international logistics is a plus.
  • A valid work permit for the Netherlands and already living within an hour from the office in Woerden;


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