Customer Support Agent | French C1

2 dagen geleden


Eindhoven, Nederland Undutchables Voltijd
We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK.
  • Customer Support: Address inquiries via email or phone, ensuring customer questions are resolved professionally and promptly.
  • Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows.
  • Order Monitoring: Track service turnaround times, provide regular updates, and create price quotations when required.
  • Complaint Management: Handle customer complaints efficiently, ensuring timely resolution to maintain satisfaction.
  • Financial Coordination: Collaborate with the finance team to ensure invoices are accurate and payments are processed smoothly.
  • Continuous Improvement: Monitor team KPIs, identify performance gaps, and implement solutions using problem-solving techniques.
  • Adherence to Policies: Follow established customer service procedures to deliver consistent and reliable service.
Please note that this position is temporary, lasting for 6 months, the possibility of extending it further will be reviewed only next year, in Q2.
  • 2+ years of experience in customer support or similair experience in a similar industry
  • fluency in French and English, both written and spoken.
  • Team player, problem solver, customer-oriented
  • Great communication skills
  • location near Eindhoven

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