Customer Service Employee | French and Dutch

2 weken geleden


Eindhoven, Nederland Undutchables Voltijd
Key responsibilities:
  • Respond to partner and customer inquiries via phone, email, and chat in a timely and professional manner.
  • Collaborate with internal teams to resolve customer Key responsibilities:
    • Respond to partner and customer inquiries via phone, email, and chat in a timely and professional manner.
    • Collaborate with internal teams to resolve customer issues and find the right solutions.
    • If you are unable to solve a problem, escalate the issue to the appropriate department while maintaining communication with the customer to ensure a seamless experience.
    • Ensure a high level of customer satisfaction by providing friendly and efficient service.
    • Document and track customer interactions and solutions in our system.
    What we expect from you:
    • Have at least an MBO-level of education and thinking.
    • Be capable of working independently while also being a team player.
    • Be customer-oriented and work efficiently.
    • Be proficient in the French and Dutch language, both spoken and written.
    • II knowledge is a plus


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