Order Management and Customer Care Officer regio Amsterdam

1 week geleden


Amsterdam, Nederland Page Personnel Voltijd

The Order Management and Customer Care Specialist ensures seamless order fulfillment while providing top-tier support to clients and maintaining efficient communication between stakeholders. This role requires a proactive approach to managing orders, resolving issues, and fostering strong internal and external relationships.

Description



Key Responsibilities

  1. Order Fulfillment:

    • Ensure seamless order processing from receipt to delivery, addressing any issues promptly.
    • Proactively monitor open orders and deliveries to minimize disruptions.
  2. Client Management:

    • Manage a dedicated client portfolio, acting as the main transactional point of contact for customers and third-party logistics providers.
    • Build and maintain strong relationships with clients and key stakeholders across internal departments, including sales, supply chain, and product management.
  3. Coordination:

    • Collaborate with plant/warehouse staff and carriers to coordinate shipments and loading processes for timely delivery.
    • Communicate effectively with logistics procurement and credit teams to address delivery and payment challenges.
  4. Data Management & Reporting:

    • Maintain and update customer master data in SAP.
    • Process billing adjustments, including returns, credit notes, and debit notes.
    • Provide sales representatives and business line managers with reports, data analyses, and customer communication updates.
  5. Process Improvement:

    • Recommend and implement process improvements to enhance operational efficiency.
    • Investigate quality issues, document internal/external complaints, and implement preventive measures.
  6. Pricing & Contract Administration:

    • Manage pricing structures and oversee contract administration.
    • Support sales teams with billing adjustments and customer invoicing processes.
  7. Financial Collaboration:

    • Assist the credit team with cash collections and overdue account management.


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