Order Management and Customer Care Officer regio Amsterdam
1 week geleden
The Order Management and Customer Care Specialist ensures seamless order fulfillment while providing top-tier support to clients and maintaining efficient communication between stakeholders. This role requires a proactive approach to managing orders, resolving issues, and fostering strong internal and external relationships.
Description
Key Responsibilities
Order Fulfillment:
- Ensure seamless order processing from receipt to delivery, addressing any issues promptly.
- Proactively monitor open orders and deliveries to minimize disruptions.
Client Management:
- Manage a dedicated client portfolio, acting as the main transactional point of contact for customers and third-party logistics providers.
- Build and maintain strong relationships with clients and key stakeholders across internal departments, including sales, supply chain, and product management.
Coordination:
- Collaborate with plant/warehouse staff and carriers to coordinate shipments and loading processes for timely delivery.
- Communicate effectively with logistics procurement and credit teams to address delivery and payment challenges.
Data Management & Reporting:
- Maintain and update customer master data in SAP.
- Process billing adjustments, including returns, credit notes, and debit notes.
- Provide sales representatives and business line managers with reports, data analyses, and customer communication updates.
Process Improvement:
- Recommend and implement process improvements to enhance operational efficiency.
- Investigate quality issues, document internal/external complaints, and implement preventive measures.
Pricing & Contract Administration:
- Manage pricing structures and oversee contract administration.
- Support sales teams with billing adjustments and customer invoicing processes.
Financial Collaboration:
- Assist the credit team with cash collections and overdue account management.
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