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Manager, Hcv Rider
3 maanden geleden
About the Role
The Rider vertical is a key pillar for Uber Shuttle's growth in the upcoming years.
As the global lead for the HCV Rider vertical, you will be responsible for the strategy and plan to boost rider growth, engagement and retention across all Uber Shuttle segments, including B2C, B2B and Airports.
You will achieve this mission through your own team, and through close collaboration with Regional Operations and Tech teams that are driving towards the same goal.
This role requires you to be a deep thinker and a master problem solver that can combine analytical mastery and creative solutions.
- Develop the rider growth & engagement strategy leveraging inapp and out of app channels
- Drive alignment on the strategy & rally teams to deliver for priority markets and segments
- Influence partner teams to get buyin and resources to realise the rider objectives
- Develop rider pricing as a capability to balance growth and profitability levers
- Build processes & systems to scale everyday operations & improve cost / quality of execution
- Drive a culture of experimentation to test, learn and iterate quickly across the markets
- Be a trusted thought partner to Operations & Tech teams
- Basic Qualifications
- 8+ years of experience in a high pace, data driven organisation
- Experience bootstrapping growth in an early stage business, including use of nonapp Marketing channels to drive awareness & engagement
- Sound business acumen and the ability to balance big picture thinking with practical solutions
- Strong analytical skills with proven experience making decisions using data
- Excellent stakeholder and communication skills
- Preferred Qualifications
- Experience working with Tech teams including Product, Eng and Data Science
- Experience managing and motivating a high performing team
- Proficiency in SQL and other data tools (i.e Google Sheets and Tableau)
