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Customer Support Manager- Eu
3 maanden geleden
WE ARE SKYTREE
Skytree enables a transition to a world with cleaner Air for everyone.
We do this by developing and deploying smart technology that captures atmospheric carbon dioxide, enabling its use or storage to combat climate change and aid society and businesses around the world.
Born out of the European Space Agency (ESA), we are a global team of highly talented scientists, engineers and business professionals, supported by an experienced management team.
Our working culture is based on a dynamic and smart approach to business with an open and understanding attitude to others and a desire to expand the boundaries of what is possible.
As we enter a new phase of growth, we are looking for a driven Customer Support Manager to continue this journey with us.
Ready to make your mark on the world of CO2
? Then read on
THE ROLE
YOU'LL MAKE AN IMPACT BY
- Customer Support: Serve as the primary point of contact for customers from the conclusion of the sales process through operation of Skytree's DAC systems.
- Project Management: Plan, coordinate, and support customers with their installation and integration projects, ensuring hardware deliveries are completed on time, within scope, and within budget.
- Site Coordination: Work closely with the technical team to understand the specifics of each installation site and ensure all technical requirements are met by the customer.
- Stakeholder Communication: Maintain regular communication with customers and Skytree management, providing updates on project status, addressing any issues, and ensuring customer satisfaction.
- Documentation and Reporting: Prepare and maintain detailed project documentation, including timelines, budgets, and progress reports.
- Service Support: Act as the point of contact for all customer related enquiries post unit sales and work closely with field services to satisfy our customers needs.
- Problem Solving: Identify and resolve any issues or challenges that arise during the project lifecycle.
WHAT WE ARE LOOKING FOR
- You have excellent verbal and written communication skills in both Dutch and English.
- You have a Bachelor's degree in Engineering, Environmental Science, Project Management, or a related field.
- 35 years of experience in hardware customer support and or customer project management, preferably in a technical and/or greenhouse environment.
- Project Management Skills: Strong organizational skills with the ability to manage multiple projects simultaneously. PMP or equivalent certification is a plus.
- Customer Focus: Proven experience in customer project support and the ability to build strong customer relationships.
- Problem-
Solving Skills:
Excellent analytical and problem-solving abilities.
- Team Player: Ability to work effectively in a collaborative, fastpaced environment.
- Flexibility: Willingness to travel as needed to customer sites and installations.
WHAT YOU CAN EXPECT
- An opportunity for professional and personal growth in one of the most innovative climate tech startups in Amsterdam
- A diverse and international team
- A competitive salary aligned with the market, with regular compensation reviews
- A company mobile phone and a laptop
- Travel cost reimbursement (choose from an NS business card, lease bike or 23ct p/km travel allowance)
- 25 vacation days per year, with additional special leave days for life events:
- )
- Possibility to take an additional 5 days of unpaid leave each year
- Pension scheme with 5% employer contribution and flexible employee contribution
- A (flexible) hybrid working policy where possible
- A cozy office located close to the Science Park train station, also close to the highway
- Access to the Science Park and Amsterdam University cafeterias (and all the great and healthy meal options)
- Fruits and snacks in the office
- A monthly lunch allowance
- Regular social activities hosted by our very own Champagne Committee
