Customer Success Specialist | German OR French

1 dag geleden


Eindhoven, Nederland Undutchables Voltijd

Job description

As a Customer Success Specialist your responsibilities will include:
  • Providing support to customers after the onboarding process and following project delivery.
  • Acting as the first point of contact for customers in case of any issues (support desk).
  • Conducting on-site training for users to ensure they effectively utilize our systems.
  • Managing small follow-up projects, ensuring customer needs are met.
  • Safeguarding and sharing knowledge about our systems and providing solutions for hardware and software problems.
  • Drafting and managing Service Level Agreements (SLAs). You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority.

Requirements

We are looking for a young professional,
  • No IT background required, but a strong technical affinity is essential.
  • Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
  • Strong analytical and problem-solving skills with attention to detail.
  • Eagerness for professional growth and a proactive, independent work ethic.
  • Customer-focused attitude with a commitment to providing excellent service.
  • Experience with hardware/software systems such as Microsoft Office; familiarity with software is a plus.
  • Strong English skills are required, and knowledge of the German OR French language is required
  • You currently live in the Brainport region; Best, Eindhoven, Geldrop-Mierlo, Helmond, Nuenen, Oirschot, Son en Breugel, Veldhoven or Waalre.

Working conditions

  • Full-time employment (40 hours) or part-time options (negotiable hours).
  • Possibility to work partly from home after the training period.
  • Excellent employment conditions and a supportive working environment.
  • A close-knit and friendly team with regular fun activities.
  • Growth opportunities in salary and responsibilities.
  • A daily, shared lunch to foster teamwork and collaboration.

Company description

Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.

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