Customer Experience Consultant

3 dagen geleden


Amsterdam, Nederland Maersk Voltijd
Customer Experience Consultant
Maersk is a global expert in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
You will be working for one of our key clients, who is the premier roaster and retailer of specialty coffee in the world.
The position is based in Amsterdam, Accraweg street.
Key responsibilities:
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management and more.
We are looking for:
  • We are looking for a motivated, persistent and enthusiastic person with a possibility and a passion for solving complex issues.
  • Logistics experience is a plus.
  • Is fluent in English (proficiency in Dutch is a plus)
  • Is adaptable, open to learning, improvement and proactive.

What We Offer
Be part of the world's largest container shipping company.
Work together with a pool of highly skilled and talented people in an international environment.
The environment is friendly and dynamic, with focus on high performance, results, and respect for our employees, you're valued as part of our team.
There is a room for growth and development.

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