ITAD Technician

Join Smith and Embark on an Exciting Journey into the World of Technology

This hands-on role will give you the opportunity to gain valuable experience in handling a wide range of IT hardware, from assembling and repairing individual components to configuring and upgrading complex systems.

As an ITAD (IT Asset Disposition) Technician, you'll play a crucial role in supporting our operations by handling a variety of tasks, including:

• Efficiently process purchase and sales orders to ensure timely and accurate order fulfillment.
• Disassemble, inspect, test, and repair electronic hardware, including servers, workstations, network equipment, and computers.
• Securely erase previous customer data from storage devices.
• Maintain accurate inventory records.
• Assemble and configure IT hardware systems based on customer specifications
• Contribute to process improvement initiatives to optimize efficiency and quality.
• Prepare and submit timely reports on order status, inventory levels, and other relevant metrics.
• Adhere to strict quality, safety, environmental, and data security standards such as ESD.
• Collaborate interdepartmentally to achieve operational goals

Competencies:

• Experience with hardware assembly, troubleshooting, and repair.
• Knowledge of computer hardware components, peripherals, and server equipment.
• Excellent communication and interpersonal skills
• Detail-oriented and organized with a focus on accuracy.
• Ability to work independently and as part of a team.
• Ability to work effectively in a fast-paced and dynamic environment.

Experience:

• Basic knowledge of IT hardware components and terminology
• 1+ years of experience assembling, testing, troubleshooting and repairing IT hardware (specifically Dell, HP, and/or Cisco).

Software Requirements:

• Proficient in Microsoft Office applications (Outlook, Word, Excel) or strong interest in learning more Excel skills
• Familiarity with database software (Microsoft Access) is a plus.

Physical Demands:

• Ability to lift up to 20 kg repetitively. The shipment boxes can weigh more than 20kgs.