Account Manager

1 maand geleden

Noordwijk, Nederland Serco Voltijd € 60.000 - € 90.000
Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

Due to continued growth across Europe, Serco is looking to hire an experienced Contract Manager / Account Manager who will support our BD activities.

Responsibilities:Reporting to the Dutch Operations Director, the appointed candidate will undertake the following:
  • Operational, contractual, and commercial management for the contract(s) as the Company’s representative, ensuring quality of service as well as P&L ownership, Contractual business planning, and in-contract growth.
  • To develop and maintain a network of relationships with the customer/s, potential customers, partners, and stakeholders in order to anticipate and meet customers' and stakeholders existing and future needs.
  • Understand the overall Serco Europe Growth strategy, interlock, and collaborate with European colleagues to achieve business goals.
  • Lead and support business development activities.
  • Support the Dutch growth strategy and work closely with the European BD community to qualify and review opportunities and develop new customers.
  • Lead and drive account management for one or more of our customers.
  • Support the development of innovative products and services.
  • Support marketing activities.
  • Lead, develop, and inspire direct reports and cultivate strong, competent, and highly engaged teams.
  • Ownership of all aspects of service provision & Management of contingencies and emergencies.
  • Timely production and delivery of monthly governance reports. 
  • People management, including training/travel planning & management, performance monitoring, periodic assessment, and appraisals.
  • Quality assurance, environment, health, and safety on all contract(s).
  • Leading customer service excellence and a continuous improvement culture.

Profile:
  • University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
  • Extensive Management experience preferably in the Space or Defence industry but not essential
  • Solid business acumen with experience in budget responsibility and business plans.
  • Ability to influence internal and external stakeholders to deliver positive results.
  • Excellent interpersonal skills.
  • Conflict management experience/capability.
  • The capacity to work in parallel on a high number of tasks in an orderly and disciplined manner.
  • PC literacy, especially relevant Office 365 tools.
  • Excellent command of English, with proven written ability.
  • EU passport holder

On offer:
  • Flexible working policy (hybrid working)
  • Comprehensive and competitive benefits plan
  • A range of wellness activities and employee assistance programs
  • Casual dress code 
  • Bike Scheme

Relocation:The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel. Serco offers relocation support for all EU passport holders who are planning to relocate to the Netherlands and work for Serco B.V. DE&IDiversity, Equity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.

About Serco:

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.

  • Account Manager

    1 maand geleden

    Noordwijk, Nederland Serco Voltijd

    Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations,...

  • Travel Cost Settlement Service Manager

    6 maanden geleden

    Noordwijk, Nederland Serco Europe Voltijd

    Job Introduction On behalf of our client, the European Space Agency (ESA) we are currently looking for a dynamic and skilled **Travel Cost Settlement Service Manager **to join our team of experts and support their Financial Operations Section, on site at the esteemed location in Noordwijk, the Netherlands. Main Responsibilities As a **Travel Cost...

  • Mission & Performance Manager

    2 maanden geleden

    Noordwijk, Nederland European Space Agency Voltijd

    Mission & Performance Manager **Job Requisition ID**:19110**Date Posted**:6 November 2024**Closing Date**:27 November 2024 23:59 CET/CEST**Publication**:Internal & External**Type of Contract**:Permanent**Directorate**:Science**Workplace**:Noordwijk, NL**Grade Band**:A2 - A4 **Location** ESTEC, Noordwijk, Netherlands**Description** EnVision was selected by...

  • Truths Satellite and Engineering Manager

    3 maanden geleden

    Noordwijk, Nederland European Space Agency Voltijd

    TRUTHS Satellite and Engineering Manager **Job Requisition ID**:18897**Date Posted**:18 September 2024**Closing Date**:9 October 2024 23:59 CET/CEST**Publication**:Internal & External**Type of Contract**:Permanent**Directorate**:Earth Observation Programmes**Workplace**:Noordwijk, NL**Grade Band**:A2 - A4 **Location** ESTEC, Noordwijk,...

  • Contract Manager

    3 maanden geleden

    Noordwijk, Nederland Serco Europe Voltijd

    Job Introduction Serco has made significant contributions at ESA's European Space Research and Technology Centre (ESTEC) in the Netherlands, supporting a wide range of space missions and projects. Serco has provided essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Serco's...

  • Contract Manager

    1 maand geleden

    Noordwijk, Nederland Serco Voltijd

    Package Description What we offer if you join our amazing team: Flexible working policy (hybrid working) Comprehensive and competitive benefits plan A range of wellness activities and employee assistance programs Casual dress code Bike Scheme Job Introduction Serco has made significant contributions at ESA's European Space Research...

  • Junior Service Administrator

    4 maanden geleden

    Noordwijk, Nederland Serco Voltijd

    Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations,...

  • Junior Service Administrator

    4 maanden geleden

    Noordwijk, Nederland Serco Voltijd € 30.000 - € 35.000

    Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations,...

  • Programme Controller

    2 maanden geleden

    Noordwijk, Nederland European Space Agency Voltijd

    Programme Controller **Job Requisition ID**:19106**Date Posted**:7 November 2024**Closing Date**:28 November 2024 23:59 CET/CEST**Publication**:Internal & External**Type of Contract**:Permanent**Directorate**:Navigation**Workplace**:Noordwijk, NL**Grade Band**:A2 - A4 **Location** ESTEC, Noordwijk, Netherlands**Description** Programme Controller in the...

  • Space Finance Operations Coordinator

    2 weken geleden

    Noordwijk-Binnen, Zuid-Holland, Nederland Serco Voltijd

    Company OverviewSerco is a leading provider of space services, with thousands of skilled professionals supporting over 50 space missions on behalf of more than 10 space and government agencies worldwide, including the European Space Agency (ESA) and NASA.We offer a wide range of space capabilities across the full space lifecycle, from satellite testing to...

  • Eop Configuration Management Officer

    7 maanden geleden

    Noordwijk, Nederland Serco Europe Voltijd

    Job Introduction We are seeking a **Configuration Management Officer** **to work on our Customers Site (ESA-ESTEC) in the Netherlands. This is a fantastic opportunity to get into one of the most sought-after space agencies in the world. Main Responsibilities As **Configuration Management Officer **you will concentrate your activities on the following: -...

  • Programme/Project Controller

    5 maanden geleden

    Noordwijk, Nederland Serco Voltijd € 45.000 - € 60.000

    Serco has made significant contributions at ESA's European Space Research and Technology Centre (ESTEC) in the Netherlands, supporting a wide range of space missions and projects. Serco has provided essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Serco's expertise in spacecraft...

  • Programme/Project Controller

    5 maanden geleden

    Noordwijk, Nederland Serco Voltijd

    Serco has made significant contributions at ESA's European Space Research and Technology Centre (ESTEC) in the Netherlands, supporting a wide range of space missions and projects. Serco has provided essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Serco's expertise in spacecraft...