Full-time French Customer Service Agent
6 dagen geleden
We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK.
~ Customer Support: Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows.
~ Track service turnaround times, provide regular updates, and create price quotations when required.
~ Financial Coordination: Collaborate with the finance team to ensure invoices are accurate and payments are processed smoothly.
~ Monitor team KPIs, identify performance gaps, and implement solutions using problem-solving techniques.
~ Adherence to Policies: Follow established customer service procedures to deliver consistent and reliable service. 2+ years of experience in customer support or similair experience in a similar industry
~ fluency in French and English, both written and spoken.
~ Team player, problem solver, customer-oriented
~ location near Eindhoven Working conditions By joining our client’s team, you’ll benefit from:
~ A full-time, 6-month contract with one day of remote work per week.
~ Leverage the Fortive Business System, offering over 90 tools designed to enhance efficiency and improve customer service delivery.
~ Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development. Join a team where your contributions are valued, your growth is supported, and your work makes a difference. The salary range will be updated ASAP. Company description Our client provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers.
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