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We are seeking a Team Lead for our growing Customer Service team. Serve as the primary point of contact for customers and team members.
Set an example for team members and be an inspiration to them.
Deliver outstanding customer service in English by assisting customers with inquiries related to shipping, tracking, product details, warranty claims, refunds, replacements, and more.
Engage with customers through various communication channels, including phone, email, website chat software, and multiple online platforms.
Collaborate closely with warehouse and logistics teams to ensure accurate order processing and stay up-to-date with product information.
Oversee the daily management of returns and order replacements.
Contribute to a collaborative team environment and provide assistance to colleagues when needed.
Proficiency English is required, German language skills are desirable.
~ An associate's or bachelor's degree is preferred.
~3-5 years of customer service experience is needed, 1-2 years of team lead experience is desirable.
~ Possess a courteous, confident, and outgoing personality with excellent customer service skills.
~ Capability to build strong relationships with both team members and customers.
~ Proficiency in Microsoft Word and Excel is an advantage.
~ Comfortable working with multiple applications and platforms at once.
~ Available to work in the office fulltime.
40 hour per week contract
~ Our international client is specialized in outdoor appliances, with a wide range of products for your garden
