Customer Support Agent | French C1

6 dagen geleden

Eindhoven, Nederland Undutchables Voltijd
Job description We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK.
  • Customer Support: Address inquiries via email or phone, ensuring customer questions are resolved professionally and promptly.
  • Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows.
  • Order Monitoring: Track service turnaround times, provide regular updates, and create price quotations when required.
  • Complaint Management: Handle customer complaints efficiently, ensuring timely resolution to maintain satisfaction.
  • Financial Coordination: Collaborate with the finance team to ensure invoices are accurate and payments are processed smoothly.
  • Continuous Improvement: Monitor team KPIs, identify performance gaps, and implement solutions using problem-solving techniques.
  • Adherence to Policies: Follow established customer service procedures to deliver consistent and reliable service.
Please note that this position is temporary, lasting for 6 months, the possibility of extending it further will be reviewed only next year, in Q2.
Requirements
  • 2+ years of experience in customer support
  • fluency in French and English, both written and spoken.
  • Team player, problem solver, customer-oriented, independent worker
  • Great communication skills
  • location near Eindhoven Working conditions By joining our client’s team, you’ll benefit from:
    • A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
    • Flexible Hybrid Work Arrangements: A full-time, 6-month contract with one day of remote work per week.
    • Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
    • Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
    • Advanced Tools for Success: Leverage the Fortive Business System, offering over 90 tools designed to enhance efficiency and improve customer service delivery.
    • Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development. Join a team where your contributions are valued, your growth is supported, and your work makes a difference.
The salary range will be updated ASAP. Company description Our client provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers. The company's award-winning solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to optimize network performance.

  • Customer Support Agent | French C1

    2 weken geleden

    Eindhoven, Nederland Undutchables Voltijd

    We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and...

  • Customer Support Agent | French C1

    2 weken geleden

    Eindhoven, Nederland Undutchables Voltijd

    We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and...

  • Cloud Support Agent | French

    6 maanden geleden

    Eindhoven, Nederland Undutchables Voltijd

    As a Cloud Support Agent, you will work closely with your own team as well as with various other departments within the company to find the right solutions and deliver high-quality support to our As a Cloud Support Agent, you will work closely with your own team as well as with various other departments within the company to find the right solutions and...

  • Cloud Support Agent | French

    6 maanden geleden

    Eindhoven, Nederland Undutchables Voltijd € 2.500 - € 3.000

    As a Cloud Support Agent, you will work closely with your own team as well as with various other departments within the company to find the right solutions and deliver high-quality support to our partners. You will be supporting the French-speaking partner network with questions regarding the offered cloud services. You can easily translate existing...

  • Cloud Support Agent | French

    6 maanden geleden

    Eindhoven, Nederland Undutchables Voltijd € 2.500 - € 3.000

    As a Cloud Support Agent, you will work closely with your own team as well as with various other departments within the company to find the right solutions and deliver high-quality support to our partners. You will be supporting the French-speaking partner network with questions regarding the offered cloud services. You can easily translate existing...

  • Customer Support Agent French C1

    7 dagen geleden

    Eindhoven, Nederland Undutchables Voltijd

    We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK. - Service Coordination: Arrange equipment returns, process service...

  • Cloud Support Agent | French

    6 dagen geleden

    Eindhoven, Nederland Undutchables Voltijd € 2.500 - € 3.000

    Job description As a Cloud Support Agent, you will work closely with your own team as well as with various other departments within the company to find the right solutions and deliver high-quality support to our partners. You will be supporting the French-speaking partner network with questions regarding the offered cloud services. This includes various...

  • Cloud Support Agent | French

    6 dagen geleden

    Eindhoven, Nederland Undutchables Voltijd € 2.500 - € 3.000

    Job description As a Cloud Support Agent, you will work closely with your own team as well as with various other departments within the company to find the right solutions and deliver high-quality support to our partners. You will be supporting the French-speaking partner network with questions regarding the offered cloud services. This includes various...

  • Cloud Support Agent | French

    21 uur geleden

    Eindhoven, Nederland Undutchables Voltijd

    Job description As a Cloud Support Agent, you will work closely with your own team as well as with various other departments within the company to find the right solutions and deliver high-quality support to our partners. You will be supporting the French-speaking partner network with questions regarding the offered cloud services. This includes various...

  • Sales Support Specialist | French + Spanish

    4 weken geleden

    Eindhoven, Nederland Undutchables Voltijd

    Who are we looking for?You will serve as a Sales Support Specialist for the French and Spanish markets, working closely with the Sales Support team in the Netherlands. Your Who are we looking for?You will serve as a Sales Support Specialist for the French and Spanish markets, working closely with the Sales Support team in the Netherlands. Your primary focus...

  • Sales Support Specialist | French + Spanish

    3 weken geleden

    Eindhoven, Nederland Undutchables Voltijd

    Who are we looking for?You will serve as a Sales Support Specialist for the French and Spanish markets, working closely with the Sales Support team in the Netherlands. Your Who are we looking for?You will serve as a Sales Support Specialist for the French and Spanish markets, working closely with the Sales Support team in the Netherlands. Your primary focus...

  • Sales Support Specialist | French + Spanish

    21 uur geleden

    Eindhoven, Nederland Undutchables Voltijd

    Job description Who are we looking for?You will serve as a Sales Support Specialist for the French and Spanish markets, working closely with the Sales Support team in the Netherlands. Your primary focus will be on supporting French- and Spanish-speaking clients, while also assisting English-speaking clients as needed.Furthermore, as a Sales Support...

  • Full-time French Customer Service Agent

    6 dagen geleden

    Eindhoven, Nederland Undutchables Voltijd

    We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK. ~ Customer Support: Service Coordination: Arrange equipment...

  • Full-time French Customer Service Agent

    6 dagen geleden

    Eindhoven, Nederland Undutchables Voltijd

    We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK. ~ Customer Support: Service Coordination: Arrange equipment...

  • Sales Support Specialist | French + Spanish

    6 dagen geleden

    Eindhoven, Nederland Undutchables Voltijd € 3.500 - € 4.250

    Job description Who are we looking for? You will serve as a Sales Support Specialist for the French and Spanish markets, working closely with the Sales Support team in the Netherlands. Your primary focus will be on supporting French- and Spanish-speaking clients, while also assisting English-speaking clients as needed. Furthermore, as a Sales Support...

  • Sales Support Specialist | French + Spanish

    6 dagen geleden

    Eindhoven, Nederland Undutchables Voltijd € 3.500 - € 4.250

    Job description Who are we looking for? You will serve as a Sales Support Specialist for the French and Spanish markets, working closely with the Sales Support team in the Netherlands. Your primary focus will be on supporting French- and Spanish-speaking clients, while also assisting English-speaking clients as needed. Furthermore, as a Sales Support...

  • Customer Support Agent Bij Brickscan

    1 week geleden

    Eindhoven, Nederland BrickScan Voltijd

    **Customer Support Agent bij Brickscan** Ben jij een organisatietalent en help je graag anderen met heldere antwoorden en praktische oplossingen? Heb je een scherp oog voor detail en ben je servicegericht? Dan zijn wij op zoek naar jou! **Over Brickscan** Brickscan is een toonaangevend inspectie - en adviesbureau, gespecialiseerd in vastgoedinspecties....

  • Customer Service Agent

    4 maanden geleden

    Eindhoven, Nederland Prodrive Technologies Voltijd

    Customer Service Agent Introduction Do you want to be part of a world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility while having a flexible side job? Do you want to be a part-timer who can still make a huge difference? Then join our team as a Customer Service Agent! We are Peblar by...

  • Sales Assistant | French C2

    3 weken geleden

    Eindhoven, Nederland Undutchables Voltijd

    As a Sales Assistant, you will be responsible for the efficient handling of customer affairs and supporting the sales team.Efficiently handle order processing and follow-ups to ensure As a Sales Assistant, you will be responsible for the efficient handling of customer affairs and supporting the sales team.Efficiently handle order processing and follow-ups to...

  • Operational Support Agent

    1 maand geleden

    Eindhoven, Nederland DHL Voltijd

    **Operational Support Agent** We are looking for a new colleague to join us for the role of Operational Support Agent. As part of our Operational Support team, you will be responsible for executing various office-related tasks on a daily basis. In this role, you will be a key member of the Excellence School team within the Business Unit South East,...