Customer Support Employee
4 weken geleden
Heb jij talent om je in elke klantsituatie in te leven en klanten te voorzien van concrete oplossingen? Dan nodigen wij je van harte uit om op gesprek te komen en onze Customer Support afdeling te versterken
Ook intern speelt de Customer Support afdeling een belangrijke rol. Als Customer Support employee ontvang je namelijk waardevolle informatie over hoe klanten en partners ons product en onze service ervaren. Dit is belangrijke input voor de verdere ontwikkeling van ons product.
**Wat ga je doen?**
- Klantverzoeken en foutmeldingen monitoren en registreren
- Foutmeldingen, indien nodig, intern doorzetten
Natuurlijk vinden we het belangrijk dat je klantgericht en communicatief vaardig bent. Daarnaast zoeken we iemand die in oplossingen denkt en redeneert vanuit de wensen van onze klanten. Je werkt netjes, maar je bent ook een echte aanpakker. Uiteraard zijn IT, internet en software een passie voor je. Verder vragen we:
- MBO+ werk
- en denkniveau
- Een afgeronde opleiding waar techniek/IT aan bod is gekomen
- 0-5 jaar werkervaring (1e of 2e stap in je carrière), dus ook als je net bent afgestudeerd ben je bij ons van harte welkom
- Ervaring met klantcontact in welke vorm dan ook. Dus heb je als bijbaan achter de kassa gezeten of achter de bar gestaan, we horen de verhalen graag van je
- Kennis van **CSS** en **HTML **is een pré
**Wat wij bieden**
We bieden je een werkomgeving waarin je wordt uitgedaagd om elke dag het beste in jezelf naar boven te halen. Ons vakgebied is immers nog volop in ontwikkeling. Je leert veel op het gebied van online marketing en je kunt bij ons meegroeien in een bedrijf met internationale ambities.
**Verder bieden we je**:
- Een uitstekende pensioensregeling zonder eigen bijdrage
- Reiskostenvergoeding
- Mogelijkheid tot deelname aan een collectieve arbeidsongeschiktheidsverzekering
- 26 vakantiedagen (bij een fulltime dienstverband) met de mogelijkheid om 10 vakantiedagen bij te kopen
- Toegang tot het online learning platform Udemy, zodat je jezelf continu kunt blijven ontwikkelen
- Laagdrempelige en onbeperkt toegang tot mentale gezondheidzorg via onze samenwerking met OpenUp
- Hybride werken met een vergoeding voor je internetkosten
- Vermaak je in de gameroom met Pacman, poolen of darten en doe je goed aan vers fruit
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