Vp Account Management

6 maanden geleden

Hoofddorp, Nederland SIRVA Voltijd

The VP, of Global Account Management is responsible for the overall health and retention of a designated portfolio of corporate client accounts. This includes the leadership and management/development of Global Account Management team members and functional team members globally, overall financial performance and profitability, and supporting the procurement of new client accounts (new business development).

Description of Duty

**Leadership**:

- Lead a best in class Global Account Management function
- Manage, mentor, and develop a team of Global Account Management Directors
- Build the technical competency of the Account Management team

**Client Retention and Development**:

- Develop global client strategies with the team focusing on client retention and improved financial performance
- Work with the Account team to ensure solid client communication cadence
- Work with the Account team to Identify and report on client trends
- Oversee contract renewals
- Oversee clients at risk process

**New Business Development and Sales support**:

- Ensure that every client is a good reference
- Work with global sales team on sales strategies when required and identify resources to support sales pursuits
- Attend and participate in sale presentations when required
- Assist RFP team as needed

**Collaborate with Global Operations teams**:

- Collaborate with functional teams to ensure client satisfaction goals are met
- Collaborate with global client implementation to onboard new clients successfully
- Provide technical expertise to training organization
- Work with Account team and business functions to manage and resolve client escalations
- Oversee the management of client specific Service Level Agreements
- Collaborate with functional teams to build out best practice

**Financial responsibility**:

- Manage the revenue and margin growth for the client portfolio
- Identify and manage product expansion for client portfolio
- Collaborate with AR team to manage client receivables
- Build client strategies to maximize return to the SIRVA organization
- Manage team resources to budget including T&E

Qualifications and Preferred Skills
- Minimum 10 years of corporate client or account management experience required
- Minimum 10 years of US domestic relocation and/or international assignment management experience, including operational management experience required
- Minimum 5 years of team leadership experience required
- Strong problem-solving and conflict-resolution skills
- Financial/Accounting knowledge, previous responsibility for P&L
- Superior oral and written communication skills
- Strategic planning abilities
- Global living/working experience preferred

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