Global IT Supporter

2 weken geleden

De Meern, Nederland Velux Residential Voltijd

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

**_Would you like to be a part of a professional IT support team in a large, international company? Do you enjoy being the first point of contact on a great variety of IT-related issues, supporting office workers and senior management across the globe? _**

This is your chance to start your career within the VELUX Group and join our established Global IT Support team for Northwestern Europe, focusing on the Netherlands.

**Your challenges**

As our Global IT supporter, you will represent VELUX IT as the first point of contact on most IT-related issues throughout our offices worldwide, primarily focusing on the Netherlands. Your responsibility will be to provide daily IT support to your colleagues on-site and via phone or MS Teams. You will work hands-on with IT inquiries, follow up on cases with our external partners and communicate with our users throughout the process.

More specifically, you will:

- Provide excellent first-line support on Windows OS clients, the Office 365 suite, audio/video equipment and mobile devices. General Networking and Active Directory knowledge is a preferred skill.
- Take full responsibility for your tasks, including prioritising the most urgent support inquiries and following up on and registering completed tasks in ServiceNow, where we handle all our incidents, problems and changes.
- Support our IT support vendor with IT infrastructure projects and issue handling.
- Document IT support policies and business procedures across VELUX IT.
- Share knowledge within your team and across VELUX IT.
- Carry out professional service to a degree where high satisfaction is ensured every time.

You will primarily be working from our VELUX office in Utrecht, with occasional days working from our two other locations in Opmeer.

**Your qualifications**

You are service-minded and know the importance of delivering timely and high-quality IT support in an international company. It is essential that you are good at communicating with people at all levels of an organisation and have what it takes to be an excellent IT ambassador and an appreciated colleague in our IT community. Moreover:

- You have experience from a similar position, making you capable of meeting colleagues in a confident and professional way.
- You have an IT Supporter degree or equivalent.
- You thrive in a social setting and can stay professional in critical situations.
- You take ownership of your tasks and work in a responsible and structured manner.
- You communicate effortlessly in Dutch and English as you support colleagues in both languages.

**Your opportunities**

You will join a team of 12 dedicated IT support colleagues in Denmark, the United Kingdom, Belgium and the Netherlands, where we work closely together and share knowledge and insights - as well as laughs. We believe in empowering people, and we support this by delegating responsibilities and through continuous employee development.

You will be offered a permanent position within VELUX. The position includes an attractive benefits package including a company mobile phone, pension scheme, extra days off, lunch arrangement at work, and the possibility of maintaining and developing your knowledge and skills through online or physical courses.

**Application and contacts**

All enquiries will be treated confidentially.

**Equal Opportunity Employer**:
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.

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