Export Desk Representative

**About us**:
We are Global Systems & Software (GSS), an Infinite Group company. We specialize in centralized procurement and global standardization of IT infrastructure. In short, it means we provide global deployment solutions, IT infrastructure management, and professional services, such as imaging, asset tagging, and installations. The main goal during that process: provide a seamless experience for our multinational customers.

We serve clients across the globe. We’re not ones to brag but name a country and we’ve probably worked there - even in the most remote locations. And everywhere we offer a single point of contact for the entire range of our solutions and services. We make sure that all our customers receive efficient and timely support, in compliance with their local standards and culture.

We can’t do this on our own. That’s why we are always on the lookout for new or proven talent, especially if you can introduce a fresh perspective on our business. We are currently looking for an Export Desk Representative to join our team. The Export Desk Representative is responsible for our global logistics services around IT projects and hardware contracts.

Are you looking for a challenging and rewarding position with opportunities for continuous learning and improving? Keep on reading

**Your responsibilities**:

- Supporting our sales teams in finding and facilitating the best solution to move IT hardware globally.
- Managing the shipping process from start to finish.
- Monitoring outgoing and incoming shipments. Ensuring that communication, both internally and externally, is timely and accurate throughout all phases of the transport process.
- Striving for continuous improvement on our work methods, processes, routes, and communication flows.

**Your day in the office**:
Every day at GSS is unique but this is how a day could look like:

- Advising sales teams on available routes, shipping costs, duties & taxes, and custom requirements.
- Preparing import and export documents.
- Organizing global transport: arranging pick-ups, booking international flights.
- Managing our worldwide partners’ network: identifying new contacts for custom clearance procedures, developing and maintaining the relationship with them to get them to join our network.
- Tracking, recording, and updating transport information in our CRM.
- Providing shipment status updates to parties involved.
- Acting on market changes and identifying alternative routes or ad hoc solutions.
- Improving logistics processes and routes.
- Providing reports on export desk-related activities.

**What you get (or can get)**:

- Competitive salary + 8% vacation allowance.
- A fixed contract from the beginning.
- A company laptop that you can use privately as well.
- An attractive pension plan: the contribution rate for the pension plan is 15%, and the employee/employer split is 50/50.
- 25 holidays per year + 1 "you" day.
- A vibrant and inclusive work culture where your work makes a difference.
- Opportunities for professional development and career growth.
- Flexible work arrangements, including the option to work from home.
- Access to our 'Be All You Can Be' program, which includes a business coach, therapist, and health coach, among others.
- An exciting workplace, with perks such as a company gym, a free weekly professional on-site group trainer, and an attractive company lunch plan.

**This is you**:

- You have at least 2 years of work experience as a project manager, operations representative, or other similar position involving administrative tasks.
- You have excellent writing and verbal communication skills in English. Other languages are a plus.
- You are analytical, detail-oriented, pragmatic, and with a great set of organizational skills
- You like to untangle issues and not let go until the problem is solved.
- You understand the need for rules and procedures but can also think outside the box.
- You are a real team player You are driven, proactive, accountable, and cooperative.
- You have excellent English communication skills, both verbal and written.