Client Communications Advisor

6 maanden geleden


Den Haag, Nederland Xerox Voltijd

**Job Role Summary**:

- Responsible for multi-level client relationships and act as a trusted advisor. In this role you work directly with clients and effectively closes business opportunities; client needs and pain points, proposing effective (Xerox) portfolio solutions meeting client requirements. Main contact will be with communication teams. Pitching innovative communication solutions is a must.

**Purpose**:

- To help and support creating and maintaining a C level network of Government Communication Directors, New Technology Directors and relevant top-level Civil Servants.
- To provide expertise to clients in the area of digitization, digital, multi and omni-channel communications and output management to enable clients to manage a complete customer communications mix regardless of channel across the Citizen lifecycle within our BPO relationship. Communication includes inbound and outbound.
- Knowledge of customer changes/strategy and development services around these changes/strategies is a must
- Identification, analysis, planning and road mapping of client digital and omni-channel communication assests and activities.
- Support reengineering of client communications and communication enabling/delivery solution to deliver better outcomes.
- Help provide recommendations regarding the implementation and deployment of potential solutions to delivery benchmark, futureproof communications, including technologies and systems integration requirements.
- Communications span: mass communications and individual communications to citizens, businessess, other government organisations and civil servants.
- Identify opportunities

**Main Responsibilities**:

- Become the trusted advisor and develop client relationships
- Work directly with clients and effectively identifies business opportunities; client needs and pain points, proposing effective solutions.
- Views client problems and successfully identifies a sufficient number of cause-and-effect factors; sees key parts of the situation and addresses them in an integrated fashion in making recommendations and/or decisions.
- Gather information, establish needs, clarify expectations, support developing strategy and obtain feedback.
- Participate in developing creative, strategies, proactive and technically correct advice to clients
- Display strong written and oral communication skills including the ability to articulate complex concepts
- Develop and become the communication authority within Xerox and at the customer
- Quarterly reviews with customers

**Requirements**:

- Fluent in English and Dutch (verbal and written)
- Experience of working with virtual teams, cross-functionally.
- Knowledge of communications space and experience working in a consulting or sales environment.
- Significant experience and understanding of the communications (product, customer and employee) market space, the challenges in the arena and the breadth of solutions and services in the marketplace.
- Understanding of Government processes and policies
- Proven ability to build and maintain C-level relationships.
- Able to communicate and influence at senior levels internally and externally. Good communication and presentation skills with proven ability to present a vision and energize teams.
- Ability to think creatively and strategically
- Ability to interact with all levels of management and/or clients.
- Ability to support sales of new business and extension business
- Ability to work in a matrixed environment
- Existing Network of high-level communication contact persons within the central government

LI-MD1



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