Instrument and Field Service Representative

7 dagen geleden

AmsterdamZuidoost, Nederland Merck Group Voltijd

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your role:
Join our team as an Instrument & Field Service Representative and be the go-to person for hardware and maintenance processes You’ll support both internal and external customers, ensuring a smooth administrative experience and enhancing customer satisfaction. Based in a western European country, you’ll also assist other regions as needed. Your key responsibilities include processing customer equipment orders, managing backorders, and coordinating with various service teams like technical support and field engineers. You’ll handle customer requests for invoices, monitor hardware orders and service contracts, and collaborate closely with sales for order processing and invoicing. This role offers great opportunities for growth and the chance to make a real impact on customer experience.

Who you are:

- Ideally have 2-5 years of experience in a customer-facing role, preferably in a service environment.
- Proficient in French or German and English languages.
- Experience with SAP and Oracle systems are a plus.
- Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
- Excellent communication skills—both written and verbal—along with a positive attitude toward customer interactions.

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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