Outbound Customer Success

1 dag geleden

Amsterdam Centrum, Nederland Booking.com Voltijd

Role Description:
**Role Description**:
**Key Job Responsibilities and Duties**:

- Initiate, scope and execute customer success strategies and deliverables that contribute to customer activation and conversion targets
- Manage and own a portfolio of new high value customers to drive adoption and convert new customers into long term relationships
- Manage, scale and optimize customer channels, ongoing collaborating closely with internal teams like marketing and product, external agencies, providers and partners
- Conduct/ utilize research and data analysis to measure effectiveness, identify trends and use insights to drive continuous optimizations when it comes to the customer life cycle and customer success strategies
- Build and support implementation of foundations, such as automations and frameworks, to drive scale and impact customer booking behavior
- Visiting fairs and events to represent B4B values and services hunting new potential high value customers and broaden the network of B4B customer base

**Qualifications & Skills**:

- At least 4+ years of experience in B2B Customer Success and Customer Relationship Management with excellent communication skills and customer representation
- Very strong customer relationship management skills and result driven mindset with a customer centric attitude (identified customer needs)
- Cross country / global experience (working with target audiences in different languages and countries)
- Experience with CRM systems like Hubspot, Zendesk or other ticket system providers
- Analytical skills, result driven and very strong in problem solving strategy thinking
- Excellent in English

**Benefits & Perks - Global Impact, Personal Relevance**:

- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

**Application Process**:
This section should provide:

- Let’s go places together: How we Hire
- This role does not come with relocation assistance.
- The interview process contains a role play session in person to demonstrate customer success and communication skills needed for the corporate travel industry

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