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Customer & Technical Support | Near-Native English + Dutch
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Customer & Technical Support | Near-Native English + Dutch
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Leiden, Nederland team.blue Netherlands Voltijd**"**Come as you are**"** Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. **Grijp je kans** Voor TransIP zijn we op zoek naar nieuwe collega’s voor ons customer service team. Vind jij het leuk als je vrienden en...
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Technical Support Specialist
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Skilled Support Specialist
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Customer Support
4 maanden geleden
**"**Come as you are**"**
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
**Dutch is required for this role.**
**Grijp je kans**
Voor TransIP zijn we op zoek naar nieuwe collega’s voor ons customer service team. Vind jij het leuk als je vrienden en familie bij je aankloppen met hun (IT) vragen? Wordt jij enthousiast van een ingewikkelde puzzel? Heb je een geeky tattoo op je arm? Ben je een PC- of console gamer? Dan hoor je gewoon bij ons
Niet de kennis, maar wel de affiniteit met IT? Wacht dan niet langer, grijp je kans en solliciteer Aan de hand van interne trainingen en cursussen brengen wij jou alle kneepjes van het vak bij. Klanten komen met hun vragen bij jou, wij leggen je uit hoe je ze het beste kan helpen en jij helpt de klant op jouw beurt met de zojuist vergaarde kennis.
We helpen je niet alleen de allerbeste Supporter te worden, maar faciliteren je ook graag in de volgende stap in je carrière.
**Hoe je dag eruit ziet**
Eerst een kopje koffie. Voor dat je begint bespreek je met je collega’s nog even de voetbalwedstrijd van gisteravond of die toffe game die je na maanden eindelijk uitgespeeld hebt op hardmode.
Samen met die collega’s help je de klanten via ons ticketsysteem. Zoveel klanten, zoveel vragen. Elke dag is anders en kom je nieuwe dingen tegen die je met hulp van je collega’s oplost voor de klant. Je weet precies waar de klant naar op zoek is, welk product of welke feature het beste bij de wensen past. Daarnaast ben je ook de schakel met productspecialisten om de wensen van klanten te vertalen naar concrete verbeteringen op onze producten en in onze processen. Geen zorgen, dit gaan wij je allemaal leren. Wij leren het jou, jij leert het de klanten.
En dit alles doe je met een lekker drum and bass-muziekje op de achtergrond terwijl de nerf-pijltjes je om de oren vliegen. Work hard, play hard
**Wat je hebt**
- Heel veel zin om te leren
- Affiniteit met IT That’s it
**Hybride Werken**
Bij team.blue NL werk je thuis of vanuit een andere werkplek. Een keer per week werk je in overleg met je team op ons kantoor in Leiden. De tweede dag op kantoor kun je zelf kiezen.
**Goed om te weten**:de interne en externe sollicitatieprocedure loopt tegelijkertijd. Bij gelijke geschiktheid hebben interne kandidaten voorrang. Werk je bij een bureau en wil je een kandidaat voorstellen voor deze vacature bij team.blue NL? Bedankt, maar hier gaan we niet op in. We werven onze nieuwe collega graag zelf.
