Customer Success Manager France
3 weken geleden
As Virtuagym keeps on growing, we are now looking for a full-time **French-speaking** **Customer Success Manager **(post-sale) to join our team in our efforts to make the world a healthier and happier place. **As Customer Success Manager **in our** Customer Success Team**, you will be the first point of contact for our local clients/customers in the **French market** and manage their success Will you join us in our quest to create a healthier and happier world?
This is a remote position (within the Netherlands), where you will be working for our Amsterdam office. We are a **remote-friendly** company, meaning you can work from your home whenever you want, and of course at our office (with rooftop terrace) that is located in the heart of Amsterdam. It’s up to you Additionally, you can work from **any location you want within Europe** up until 4 weeks at a time for a maximum of 12 weeks in a year.
**What the role looks like**
As our Customer Success Manager focused on the **French & International region **you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level. You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.
You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list. On your agenda for the day is a catch-up with one of your accounts to align on the next steps in the implementation of their own app, built by our Product Development team. After a great call you'll move on to speaking with a Product Manager to discuss newly launched exciting features for your accounts. Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings.
**Some of your key tasks as a Customer Success Manager**
- Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
- Manage the onboarding process, training and implementation.
- Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements.
- Act as a product champion, driving adoption by being a true expert and advisor.
- Proactively engage with your customers to identify expansion opportunities.
- Increase renewals and reduce churn by early identification, escalation, and mitigation of risks.
- Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.
**What you will bring to the team**
- 3+ years in Customer Success or Account Management managing a portfolio of customers
- Business fluency in **French (native-level) and English**, both written and spoken, an additional language (Dutch, German, Spanish) would be a huge plus.
- Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes.
- Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience.
- Strong project management skills, and comfortable with steering projects in a fast-changing environment.
- Proactive self-starter with a can-do mentality.
Even better if you...
- Have worked in a SaaS organisation
- Love the fitness industry
**Here’s why you should join Virtuagym**
**Benefits**:
Remote-friendly: you can work from home in The Netherlands whenever you like.
Please note: for our Amsterdam office vacancies, even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to moving to the Netherlands, and hold a Dutch citizen service number (BSN).
25 paid vacation days per year (based on a full-time contract), with the option to buy extra vacation days when you have used up all 25 days
Pension scheme and a holiday allowance of 8%
We provide your home office set-up and hardware and a working-from-home allowance.
The Virtuagym Health Program: a monthly contribution towards your gym subscription (Trainmore, Basicfit, Classpass, Onefit etc.), Friends & Family gym discount and free video-on-demand workouts.
✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.
Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.
**Cultural perks**:
Many opportunities for personal and professional growth within the company.
A fun, healthy, and international work environment made up of over 35+ nationalities.
We believe in a flat hierarchy with room to take ownership: your voice will be truly
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