Customer Implementation Manager

1 week geleden

Amsterdam Centrum, Nederland Carv.com B.V. Voltijd

Cut admin & boost hires with Carv's Interview AI. In our own words, the future of recruitment.

At Carv, we're at the forefront of developing cutting-edge SaaS solutions tailored to the recruitment services industry. Our platform empowers recruitment agencies and in-house teams to optimize their operations, eliminate admin, and deliver unparalleled value to their clients/stakeholders.

**What do we look for?**
Carv is seeking a Customer Implementation Manager to join our innovative team in Amsterdam. In this pivotal role, you’ll work closely with the Head of Delivery & Customer Success to ensure seamless product implementation and client success. You’ll serve as a technical expert and project driver, leading customer implementations, optimizing configurations, and designing scalable delivery processes. This is a hands-on role requiring strong technical, problem-solving, and communication skills.

**The team**
Carv was founded by an experienced team that successfully built and exited a disruptive recruitment technology company. Witnessing AI's transformative power in recruitment, we were inspired to create Carv. You'll join a dynamic team of innovators with diverse expertise, united by a shared passion for building a platform set to revolutionize recruitment for millions of users.

Our culture emphasizes innovation, learning, and delivering exceptional value to customers, all while driving rapid business growth.

**What will you be doing?**
- Leading technical implementation projects from start to finish, including scoping, configuration, and delivery.
- Configuring and presenting customized product demos to showcase our solution's value.
- Developing and refining implementation frameworks, tools, and processes.
- Writing, testing, and iterating AI prompts to maximize platform effectiveness.
- Creating technical documentation, onboarding resources, and support content.
- Acting as a bridge between clients and the product team by collecting and sharing feedback, ideas, and technical requirements.

**Why Join Us?**
This is your chance to play a key role in building and scaling the implementation and customer success function. With leadership that brings 15+ years of SaaS and recruitment tech experience, you’re not starting from scratch—you're stepping into a fast-moving, high-potential environment.

**What’s in It for You?**
- ** Unlimited paid time off**: Prioritize work-life balance.
- ** Competitive compensation package**: Be rewarded for your impact.
- ** Stock options**: Share in our growth and success.
- ** Top-tier tools**: MacBook Pro and a personal development budget.
- ** Flexibility**: Enjoy a hybrid work setup.

**Qualifications**
- 3-5 years of experience in a similar role (e.g., Implementation Manager, Technical Project Manager, or Technical Customer Success Manager).
- Experience in the recruitment or HR tech space, particularly with AI-driven solutions.
- Fluent in English & Dutch.

**Technical Expertise**:

- Proven experience in implementing SaaS solutions, ideally within recruitment, HR tech, or related industries.
- Familiarity with configuring cloud-based platforms, APIs, and system integrations.
- Comfortable with technical concepts like database structures, automation workflows, or AI prompt writing.

**Project Management**:

- Strong experience leading client-facing projects, from initial scoping through to completion.
- Ability to manage multiple projects simultaneously, ensuring on-time and high-quality delivery.
- Skilled in defining and optimizing delivery processes, using JIRA.

**Client Interaction**:

- Excellent communication and interpersonal skills for liaising with diverse client stakeholders, from technical teams to decision-makers.
- Demonstrated ability to translate technical concepts into actionable, client-friendly solutions.

**Problem-Solving**:

- Analytical mindset with the ability to troubleshoot and resolve issues proactively.
- Resourcefulness and adaptability in addressing technical or operational challenges.

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