Customer Service Representative for European Markets

3 weken geleden


Amsterdam, Noord-Holland, Nederland Virtuagym B.V. Voltijd
About the Role

Virtuagym B.V. is seeking a highly skilled and experienced Customer Service Representative to join our team as a key player in the growth and development of our European client base.

As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients across the DACH region, ensuring their satisfaction and driving retention.

You will be the primary point of contact for our clients, handling their technical issues, product inquiries, and license-related questions. Your expertise in providing top-notch customer service will be essential in building strong relationships with our clients and driving business growth.

Key Responsibilities
  • Provide exceptional customer support to clients via phone, email, and chat
  • Handle technical issues, product inquiries, and license-related questions
  • Drive retention and satisfaction through proactive communication and issue resolution
  • Collaborate with internal stakeholders to share client feedback and concerns
Requirements
  • Proven experience in customer service, technical support, or a related field
  • Excellent written and verbal communication skills in German and English
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving skills and attention to detail
  • Experience working with software and technology


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