Technical Support Specialist
1 maand geleden
We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in the Benelux region. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and internal stakeholders, ensuring their technical questions are resolved efficiently and effectively.
Key Responsibilities:- Provide technical support to customers and internal stakeholders via phone, email, and other communication channels.
- Develop and maintain a deep understanding of our products and services, including Fire and Security solutions.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer satisfaction.
- Document and record all activity and communication to ensure accurate and professional procedures.
- Participate in team meetings and training sessions to stay up-to-date with industry developments and best practices.
- Strong written and verbal communication skills, with proficiency in Dutch.
- High School Diploma or equivalent, with a Bachelor's Degree preferred.
- Self-motivation, ability to work independently, and strong team mentality.
- Basic math skills and proficiency in Excel, Outlook, and SharePoint.
- Ability to speak multiple languages, including French and English, is an advantage.
- A dynamic and international work environment.
- Training opportunities to enhance your skills and knowledge.
- An excellent pension plan and competitive compensation package.
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