Claims Experience Advocate, French Market

3 weken geleden


Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

We're building a team that's passionate about delivering an exceptional customer experience, and we're looking for a skilled Claims Experience Advocate to join us on the French market. As a Claims Experience Advocate, you'll be working closely with our Claims Experience Adjusters to settle property claims and exceed customer expectations. With a customer-first mindset, you'll be responsible for handling simple or fast-track claims, providing surprisingly delightful experiences to our customers through all our channels, and working with management to help shape processes.

What You'll Do
  1. Investigate and handle claims from start to finish
  2. Organize and prioritize daily tasks to resolve claim-based questions
  3. Work with management to shape processes and improve customer experience

We're looking for someone with a background in customer experience and a genuine passion for helping others. If you're a motivated and empathetic individual who is fluent in French and English, we'd love to hear from you.

What You'll Need
  1. Minimum of 4+ years of claims-handling experience
  2. Proficient in French and English
  3. Desire to work in a unique, dynamic, and fast-paced startup environment
  4. Ability to approach your work with empathy, patience, and positivity


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