Technical Support Specialist

1 maand geleden


Amsterdam, Noord-Holland, Nederland Adyen Voltijd

About Adyen

At Adyen, we're driven by a passion for innovation and a commitment to excellence. Our team is comprised of motivated individuals who tackle unique technical challenges at scale and solve them as a team.

Desktop Support Engineer

We're seeking a skilled Desktop Support Engineer to provide comprehensive support to our teams and employees in resolving IT-related issues. As a key member of our IT team, you'll play a vital role in optimizing our processes and systems.

Key Responsibilities:

  • Provide a wide range of desktop support to all our employees, including face-to-face and remote support via ticketing, internal messaging, emailing, and calling.
  • Work together with our team members across the globe to deliver innovative and ethical solutions.
  • Proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve operational efficiency.
  • Ensure our IT systems and functionalities are up to date and aligned with our evolving business needs.
  • User onboarding and offboarding.

Requirements:

  • 1-3 years of experience in desktop support and helping people troubleshoot their IT-related issues.
  • Ability to navigate through the terminal and troubleshoot IT-related issues in Linux/UNIX-based systems.
  • Knowledge of scripting languages such as Bash or Python, with practical skills in automating repetitive tasks and streamlining the end-user experience.
  • Experience administering services such as Google Suite, Zoom, OKTA, and LDAP.
  • Experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar.
  • Experience administering new joiners' onboarding sessions and IT user training.
  • A flexible team player who can work independently and make informed decisions with a good understanding of up to date IT security practices.
  • Experience with writing and maintaining technical documentation.

Nice to Have:

  • Experience with config management systems such as Puppet, Ansible, or similar.
  • Experience with centrally managed packages, and ability to deploy, update, and maintain applications on Apple end-user devices.


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