Technical Support Specialist

1 week geleden


Eindhoven, Noord-Brabant, Nederland Next-Link Voltijd
About the Role

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Next-Link. In this role, you will be responsible for providing top-notch support to our suppliers, ensuring seamless communication and timely issue resolution.

Key Responsibilities
  • Initial Contact and Issue Resolution: Receive and log calls/emails from suppliers, prioritize and document issues or queries, resolve and close calls within supplier's scope of control, and dispatch calls to other service desks as necessary.
  • Account Management: Create and modify supplier accounts (S-accounts), manage RSA tokens via ASML Central Helpdesk, and assist in vendor account creation and modifications.
  • SupplierNet Monitoring: Monitor all SupplierNet-related calls and ensure timely follow-up and closure.
  • Knowledge Development: Learn and understand the SAP system, stepping up to handle L2 support over time.
Requirements
  • Languages: Proficiency in Dutch and English is essential.
  • Experience: Prior experience in customer support, preferably handling European clients.
  • Skills and Knowledge: Basic knowledge of Microsoft tools; eagerness to learn SAP.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team. If you are passionate about delivering exceptional support and interested in growing your skills in technical support, we encourage you to apply for this exciting opportunity.



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