Automotive Technical Support Specialist
7 dagen geleden
We are seeking a highly skilled Automotive Technical Support Specialist to join our team at MSX International.
As a key member of our technical support group, you will be responsible for providing exceptional diagnostic and repair support to retailers and independent workshops.
The ideal candidate will have a strong passion for automotive engineering, excellent communication skills, and the ability to work effectively in a team environment.
Responsibilities include:
- Identifying educational needs and competence gaps at retailers and escalating cases when necessary;
- Providing technical support for workshops in Dutch-speaking markets, enabling the best possible service to customers;
- Contributing to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service;
- Following the repair process and monitoring success, analyzing and reporting on gaps and advising on how to fill them;
- Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support, and documenting complex technical issues for the central organization;
- Building relationships with retailers and customers, continually improving the effectiveness of the function.
In return, we offer a competitive salary ($65,000 - $80,000 per year), well-structured orientation, access to local, regional, and global career opportunities, and a professional working environment.
MSX International is a leading provider of industry expertise across Warranty & Technical, Parts & Service, Retail Performance Management, Customer Engagement, and Fleet & Mobility. With over 5,000 employees based in more than 80 countries, we partner with almost every car manufacturer on the market.
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