Automotive Technical Support Specialist

7 dagen geleden


Halfweg, Noord-Holland, Nederland MSX International Voltijd

We are seeking a highly skilled Automotive Technical Support Specialist to join our team at MSX International.

As a key member of our technical support group, you will be responsible for providing exceptional diagnostic and repair support to retailers and independent workshops.

The ideal candidate will have a strong passion for automotive engineering, excellent communication skills, and the ability to work effectively in a team environment.

Responsibilities include:

  • Identifying educational needs and competence gaps at retailers and escalating cases when necessary;
  • Providing technical support for workshops in Dutch-speaking markets, enabling the best possible service to customers;
  • Contributing to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service;
  • Following the repair process and monitoring success, analyzing and reporting on gaps and advising on how to fill them;
  • Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support, and documenting complex technical issues for the central organization;
  • Building relationships with retailers and customers, continually improving the effectiveness of the function.

In return, we offer a competitive salary ($65,000 - $80,000 per year), well-structured orientation, access to local, regional, and global career opportunities, and a professional working environment.

MSX International is a leading provider of industry expertise across Warranty & Technical, Parts & Service, Retail Performance Management, Customer Engagement, and Fleet & Mobility. With over 5,000 employees based in more than 80 countries, we partner with almost every car manufacturer on the market.



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