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Customer Success Strategist – Empowering Client Growth
1 maand geleden
Are you passionate about helping clients achieve their goals and drive their success with innovative solutions?
We're looking for a Customer Success Manager to join our team at Openclaims, where you'll be the linchpin of our clients' success, guiding them through every stage of their journey with our platform.
As a Customer Success Manager, you will be responsible for:
- Leading Implementation and Onboarding: Seamlessly guide new clients through our implementation and onboarding processes, setting the foundation for long-term success.
- Driving Product Adoption: Transform contracted clients into enthusiastic, active users of the Openclaims platform by showcasing its value and aligning it with their business goals.
- Expanding Product Usage and Revenue: Strategically expand the footprint of our products within existing accounts, identifying new opportunities to drive additional value and revenue.
- Building Exceptional Relationships: Cultivate and nurture strong, trust-based relationships with clients and stakeholders, becoming their go-to partner for success.
- Championing the Customer's Voice: Act as the bridge between our clients and our internal teams, translating customer insights, feedback, and data into actionable product requirements, process enhancements, and innovative proposals.
- Innovating Customer Success Strategies: Lead the development and execution of forward-thinking product strategies and methodologies that ensure our clients are continually achieving their desired outcomes.
What You'll Bring:
- At least two years of working experience in a B2B environment; e.g. enterprise software or consultancy;
- Proven experience in managing complex stakeholder environments;
- Successful background in account or project management, or customer relations;
- Proven track record of being organized and a problem solver, paying close attention to details and meeting deadlines;
- Energetic, confident, and flexible to take on fast-changing conditions;
- The ability to be a trusted advisor and to communicate on both strategic and operational levels;
- Proficiency in Dutch and English.
Why You'll Love Working With Us:
- Impact: Your work will directly influence the success of our clients and the growth of our business.
- Collaboration: Work closely with dynamic Sales, Product, and Support teams who are just as committed to our clients' success as you are.
- Innovation: Be at the forefront of developing and implementing cutting-edge strategies that push the boundaries of customer success.
- Growth: With high-value, long-term client contracts under your wing, you'll have the opportunity to make a significant commercial impact through strategic account management.
Let's work together to drive client success and business growth at Openclaims.
