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Technical Support Specialist
1 maand geleden
At Kardex, we are seeking a skilled Technical Support Representative to provide post-sale technical customer service to business or end-consumer customers via phone, online chat, or text.
Your Key Responsibilities
Respond to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
Provide responses to customer inquiries based on pre-determined scripts and other response guidance tools
Recommend alternative products or services (e.g., warranties) as part of customer issue resolution
Your Profile
Experience in field customer service
Familiar with diagnostic methods
Basic computer skills
Technical / mechanical / electronic experience
Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
Experience in industrial communication (Field bus, Ethernet, etc.)
Experience with onsite health and safety regulations & standards
Good knowledge of English
German/other languages are valued
PLC troubleshooting
Logistics knowledge/ experience is a plus
