Hotel Operations Coordinator
14 uur geleden
About Us: The Courtyard by Marriott Amsterdam Arena Atlas Hotel is a dynamic and vibrant establishment where every team member plays a crucial role in providing exceptional guest experiences.
Salary Information: We offer a competitive salary of €25,000 - €30,000 per year, depending on experience, to support your growth and success in this role.
Job Description: As our Duty Manager Intern, you will be an integral part of our hotel's operations team. Your primary responsibilities will include:
- Assisting various departments during peak periods to maintain seamless service delivery;
- Working proactively to resolve issues and concerns, prioritizing guest satisfaction above all else;
- Evaluating and improving quality control processes for rooms and suites to ensure they meet the highest standards;
- Daily recognition and notification of VIP guests to enhance their experience;
- Responding promptly to online guest feedback, analyzing areas for improvement, and implementing changes accordingly;
- Maintaining overall hotel well-being, including employee and guest safety;
- Performing security rounds to guarantee the hotel's safety and security;
- Supporting the Operations Manager and Hotel Manager in their daily activities;
- Representing the management team in their absence when needed;
Key Qualifications: To succeed in this role, you will need excellent communication and problem-solving skills, a proactive approach to issue resolution, and a genuine passion for delivering exceptional guest experiences.
Benefits: In addition to our competitive salary, we offer a comprehensive benefits package that includes opportunities for professional growth and development, as well as a range of perks to enhance your work-life balance.
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