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Senior Manager Customer Service
1 maand geleden
Michael Kors is a leading fashion brand that is always looking for talented individuals to join its team. As a Senior Manager, Customer Service, you will play a key role in delivering exceptional customer service to our wholesale clients.
This is a challenging and rewarding role that requires a proactive leader with a strong background in team development and extensive experience in customer service management. You will be responsible for overseeing and enhancing the customer service experience for our wholesale clients, ensuring that they receive the highest level of service and support.
As a Senior Manager, Customer Service, you will be part of the Wholesale Operations Support team and will report to the VP Supply Chain. You will work closely with other departments, including Sales, Production, Logistics, and Warehouse, to ensure that our products are delivered on time and meet the highest quality standards.
The ideal candidate will have a college degree and previous experience in B2B Wholesale Operations Support in a leadership position. You will have strong leadership skills, empathy, and the ability to work in a fast-paced environment. You will also have a strong problem-solving skills and the ability to think proactively, analyze data, and make data-driven decisions.
As a Senior Manager, Customer Service, you will have the opportunity to work in a dynamic and international environment, where you can truly make a difference. You will have access to professional development opportunities to grow your career and will be part of a team that is committed to creating a diverse and inclusive workplace.
Key Responsibilities:
- Oversee and enhance the customer service experience for our wholesale clients
- Develop and implement strategies to improve customer satisfaction and loyalty
- Work closely with other departments to ensure that our products are delivered on time and meet the highest quality standards
- Provide leadership, guidance, coaching, and support to direct reports
- Represent the Customer Service department in a professional manner at all times
What We Offer:
- Competitive terms of employment
- Flexible working hours (core hours 10 to 16)
- 2 days work from home/week
- 38h/week
- Travel allowance
- Access to our Sample Sale twice a year, where you can shop against reduced prices
- A fast-paced, international and dynamic culture where you can truly make a difference
- Professional development opportunities to grow your career
- Employee discount
- 25 days of holidays
- 4 additional MK days
- Discount for CZ health insurance
- Free access to training platforms
- Free fruit
- Company events (Summer and Christmas party)
- Referral bonus
- Parental bonus
- Fully paid paternity leave
