Global Customer Experience Manager
5 dagen geleden
At Just Eat Takeaway, we're on a mission to revolutionize the way people order food online. As our Global Customer Experience Manager, you'll play a pivotal role in shaping our customer-centric strategy.
Key Responsibilities:- Campaign Development
- Design and optimize local campaigns to drive customer purchase behavior and increase customer lifetime value.
- Analyze data to inform campaign decisions and measure performance.
- Customer Segmentation
- Optimize customer base segmentation to better serve customers across markets.
- Data Analysis and Insights
- Analyze data to enhance understanding of customers and deliver actionable insights.
- Campaign Execution and Evaluation
- Execute and evaluate new CRM campaigns, measuring performance and optimizing communications across channels.
- Stakeholder Management
- Manage global and local stakeholders to ensure timely delivery and end-to-end ownership of campaigns.
We're looking for an exceptional candidate who possesses:
- Strong Stakeholder Management Skills
- Proven experience managing multiple stakeholders and delivering results under pressure.
- Data Analysis and Interpretation Skills
- A solid understanding of data analysis methodologies and ability to interpret complex data sets.
- Strategic Thinking
- Able to think critically and strategically, identifying opportunities to improve current processes and increase operational efficiency.
- Excellent Communication Skills
- Strong written and verbal communication skills, with the ability to communicate complex ideas effectively.
- Operational Excellence
- Able to ensure all campaigns are executed efficiently and accurately, meeting deadlines and quality standards.
- Cultural Fit
- A fun, smart, and open-minded individual who thrives in an international, multi-cultural environment.
We're seeking a highly skilled and experienced professional who meets the following requirements:
- Fluent English and German
The estimated annual salary for this role is €80,000 - €110,000, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off.
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