Global Customer Experience Manager

5 dagen geleden


Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd
About This Role

At Just Eat Takeaway, we're on a mission to revolutionize the way people order food online. As our Global Customer Experience Manager, you'll play a pivotal role in shaping our customer-centric strategy.

Key Responsibilities:
  • Campaign Development
    • Design and optimize local campaigns to drive customer purchase behavior and increase customer lifetime value.
    • Analyze data to inform campaign decisions and measure performance.
  • Customer Segmentation
    • Optimize customer base segmentation to better serve customers across markets.
  • Data Analysis and Insights
    • Analyze data to enhance understanding of customers and deliver actionable insights.
  • Campaign Execution and Evaluation
    • Execute and evaluate new CRM campaigns, measuring performance and optimizing communications across channels.
  • Stakeholder Management
    • Manage global and local stakeholders to ensure timely delivery and end-to-end ownership of campaigns.
What You'll Bring to the Table

We're looking for an exceptional candidate who possesses:

  • Strong Stakeholder Management Skills
    • Proven experience managing multiple stakeholders and delivering results under pressure.
  • Data Analysis and Interpretation Skills
    • A solid understanding of data analysis methodologies and ability to interpret complex data sets.
  • Strategic Thinking
    • Able to think critically and strategically, identifying opportunities to improve current processes and increase operational efficiency.
  • Excellent Communication Skills
    • Strong written and verbal communication skills, with the ability to communicate complex ideas effectively.
  • Operational Excellence
    • Able to ensure all campaigns are executed efficiently and accurately, meeting deadlines and quality standards.
  • Cultural Fit
    • A fun, smart, and open-minded individual who thrives in an international, multi-cultural environment.
Requirements:

We're seeking a highly skilled and experienced professional who meets the following requirements:

  • Fluent English and German
Compensation Package

The estimated annual salary for this role is €80,000 - €110,000, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off.



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