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Technical Support Specialist

1 maand geleden


Utrecht, Utrecht, Nederland Team ITG Voltijd

About the Role

We are seeking a skilled Technical Support Specialist to join our team at Team ITG. As a Technical Support Specialist, you will be the first point of contact for our clients and will provide solutions to enable optimal use of our marketing automation platform, Deployteq.

Responsibilities

  • Analyze customer questions and provide clear advice or engage with Development for complex issues
  • Communicate platform improvements to our Product Development team
  • Advise clients on the best selections and segmentations of their database
  • Align and collaborate with your Client Services colleagues to produce the most innovative campaign solutions

Requirements

You will be responsible for working in a similar position or having recent Graduate with good foundations in technology. You must have a good command of the Dutch and English language in word and writing, and enjoy working on multiple projects at the same time with strong communication skills and the ability to advise others and convey your expertise.

Benefits

  • A challenging environment with the freedom to learn and progress within a proactive, young, friendly team
  • Attractive secondary employment conditions such as collective health insurance, pension, 25 vacation days, a laptop, good home working environment and expense allowance
  • Wellbeing package, including workshops, podcasts and one extra day's leave
  • Volunteer days – one additional paid day each year to volunteer for a charity
  • Revenue and performance-dependent bonus that can be up to one month's salary
  • Plenty of opportunities to develop yourself, training budget, knowledge sessions and in-house Deployteq training
  • Nice coffee, fruit and a delicious lunch
  • A dynamic working environment, in which we give room for both personal and professional growth
  • Regular company outings, monthly drinks, quarterly lunches and sports and board games evenings
  • Centrally located office in a beautiful, wooded area, and easy to reach by public transport or car