Head of Customer Service

1 week geleden

Amsterdam, Noord-Holland, Nederland Ageras Voltijd
{"h1": "Head of Customer Service & Operations at Ageras", "p": "We are seeking a highly skilled and experienced professional to lead our Customer Service & Operations team in the Netherlands. As a key member of our Revenue organization, you will play a crucial role in executing our customer service strategy and driving business growth.

Responsibilities:

* Lead the Customer Service & Operations team in the Netherlands, ensuring excellent customer satisfaction and loyalty
* Develop and deliver training programs to enhance the skills and knowledge of the team
* Monitor and report on key performance indicators (KPIs) and goals
* Carry responsibility for Dutch banking, accounting, and tax services
* Foster cross-team collaboration and engagement
* Provide product development feedback
* Create, optimize, and drive processes
* Escalation and crisis management
* Manage technology and tools used by the team

Requirements:

* Near-native Dutch and English language skills
* +5 years of experience in a similar role
* Experience successfully supporting B2B customers, ideally small businesses
* Motivational and inspirational skills leading a team
* Ability to develop loyalty with stakeholders
* Ability to consult and advise on the best solution for customers
* Strong client-facing and communication skills
* Great collaboration skills and being a big supporter of internal knowledge sharing
* Willingness to handle demanding customers
* Maintain the highest integrity and compliance in everything
* Availability to work from our Amsterdam office three days per week

What We Offer:

* Modern state-of-the-art office with carefully thought-out floor plans and work settings
* Freshly prepared office lunch
* Dynamic team and work environment where you can be creative and make things happen
* High degree of autonomy within a fun, energetic, result-driven international team culture
* Culture of inclusion where all our employees feel valued and respected
* Caring environment where we encourage you to grow, develop, and take on opportunities that set you on a path of career advancement

If you are excited about this opportunity, please submit your CV via the Apply button.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.

#LI-DNI"}

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