Global Service Operations Manager
3 weken geleden
We are seeking a skilled Service Manager to lead our service department and drive customer satisfaction. As a key member of our customer success team, you will work closely with server support and service delivery managers to ensure smooth operations and high-quality services.
Objectives
Our customers rely on our services globally, and we aim to continuously improve our quality-of-service. As a Service Manager, you will engage with customers to help them grow, develop and implement service strategies, and report on service metrics and customer feedback.
Daily Tasks
- Monitor service metrics and analyze customer feedback to identify areas for improvement.
- Act as a point of escalation for complex customer issues and resolve conflicts professionally.
- Foster a customer-centric culture within the service team, emphasizing empathy and effective problem-solving.
- Build and maintain solid customer relationships, understanding their needs and providing personalized service solutions.
Your Profile
- A bachelor's degree in administration, management, hospitality, or a related field.
- 3+ years of experience in service management or a related role, with knowledge of service management principles, processes, and best practices.
- Proficiency in customer relationship management tools and software for tracking and monitoring service performance.
- Experience in implementing service improvement initiatives and managing service quality standards.
- Familiarity with service management frameworks such as ITIL.
About i3D.net
i3D.net has been reducing latency for over 20 years, improving gaming experiences by renting out high-quality consumer game servers. We aim to minimize latency for as many end-users as possible, serving hundreds of millions of users across the globe.
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