Customer Service Operations Team Lead
4 weken geleden
At Sendcloud, we're on a mission to empower businesses with world-class shipping solutions. As the Customer Service Operations Team Lead, you'll lead a team of data-driven professionals responsible for driving insights and process optimization within our Customer Service department.
Key Responsibilities
As the Customer Service Operations Team Lead, you'll focus on delivering actionable data insights that support day-to-day operations and strategic decision-making for CS leadership. Your team will oversee optimization of our ticketing system (Zendesk) and work closely with CS leadership to ensure seamless, efficient operations.
Requirements
- At least 4 years of relevant experience, with at least 1 year in a leadership role, preferably within Customer Service Operations.
- Proactive, hands-on, and excellent communication skills.
- Strong data analysis and dashboarding skills, with experience in SQL, Python, or Tableau preferred.
- Tech-savvy and comfortable working with various tools and software, such as Zendesk or other CRMs.
- Excited to make a meaningful impact on the business by driving operational improvements.
- Works in a pragmatic way and is an inventive problem solver.
- Hold a university Master's in a field such as Economics, Finance, Econometrics, Industrial Engineering, or similar.
What We Offer
- Internationally oriented, fast-growing, and certified company.
- A good salary between €4,000 - €5,000 gross per month, depending on skills and experience.
- After 3 years of employment, a 4-week sabbatical.
- A study budget of €1,000 per year.
- Access to a gym, weekly bootcamp sessions, and weekly online yoga sessions.
- Pension scheme.
- Discount on health insurance.
- Access to many different discount programs.
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