Transport Coördinator
6 dagen geleden
Ben jij op zoek naar een uitdagende rol in de transport- en logistieke sector waar je communicatieve vaardigheden kunt gebruiken om klanten te ondersteunen?
Over onsWe zijn Page Personnel, een wereldwijde provider van tijdelijke werkkrachten die een brug vormt tussen bedrijven en professionals. Ons doel is om mensen met kwaliteitsbanen te helpen vinden.
SalarisOnze geschatte salarisvoorwaarden voor deze positie liggen rondom € 35.000 - € 45.000 per jaar afhankelijk van ervaring.
Het juiste salaris zal worden overeengekomen aan de hand van uw specifieke kennis en capaciteiten.
Jobs BeschrijvingKlantenservice Medewerker Transport
Als medewerker van ons klantenserviceteam sta je in contact met onze klanten via telefoon, e-mail of chat. Je biedt ze uitstekende ondersteuning bij al hun transportgerelateerde vragen en problemen. Je bent verantwoordelijk voor het oplossen van eventuele klachten en het coördineren van de communicatie tussen klanten en andere interne afdelingen.
Taken:
- Beantwoorden van inkomende gesprekken, e-mails en chatberichten van klanten.
- Registreren van klantverzoeken, klachten en problemen in ons systeem.
- Zorgvuldig documenteren van alle klantinteracties en genomen acties.
- Proactief opvolgen van openstaande kwesties en zorgen voor een tijdige en accurate oplossing.
- Coördineren van communicatie tussen klanten en interne afdelingen om een naadloze dienstverlening te garanderen.
- Bijdragen aan de continue verbetering van onze klantenserviceprocessen en -procedures.
Eisen en competenties:
- Je hebt minimaal 1 jaar ervaring als klantenservice medewerker in een soortgelijk professioneel milieu.
- Je spreekt en schrijft vlot Nederlands.
- Je bent een teamplayer met goede communicatieve vaardigheden.
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