Customer Service Representative

4 weken geleden


Breda, Noord-Brabant, Nederland Galderma Voltijd

About the Role

The Customer Service Specialist for the BeNeLux region plays a pivotal role in delivering exceptional customer experiences and operational efficiency across Belgium, Luxembourg, and the Netherlands. This role is responsible for managing customer inquiries, order management, invoiced to cash processes, and customer pro-active sales support.

Key Responsibilities

  • Manage communication channels and handle customer inquiries and complaints, including medical inquiries, vigilance reports, and product inquiries.
  • Process and manage orders and product returns, ensuring on-time delivery and handling any irregularities in order processing.
  • Maintain customer data and conduct debtor control and research.
  • Handle and respond to customer complaints and issues, providing resolution or escalating the issue to the appropriate department if needed.
  • Build and maintain strong relationships with customers by providing excellent customer service in terms of inbound, outbound, upselling, and cross-selling.
  • Stay up-to-date with product knowledge to ensure customers receive accurate and timely information.
  • Collaborate with other departments to ensure customer satisfaction.

Requirements

  • Professional level of education.
  • Fluency in English, French, and Dutch is a must.
  • Proven experience in Customer Service Management with strong communication skills and problem-solving ability.
  • Strong organization and time management skills.
  • Effective team player.
  • Business acumen and good understanding of customer service management.

About Galderma

Galderma is a growing company that believes in ownership from day one, where everyone is empowered to grow and take on accountability. We offer a competitive compensation package with a bonus structure and extended benefit package. We value diversity and inclusion and believe that reflecting the perspectives of our diverse customer base will deliver better outcomes.



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