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At Sendcloud, we're revolutionizing the shipping industry with our all-in-one solution. With over , customers across Europe and beyond, we're on a mission to empower businesses with world-class shipping. Our high-performing environment and rewarding culture make us a great place to grow and thrive.
Job SummaryWe're seeking a talented Customer Support professional to join our team. As a Customer Solutions Expert, you'll be responsible for transforming our customers into digital bosses by providing expert knowledge and support. You'll help customers make informed decisions, resolve issues, and improve their shipping processes.
Key Responsibilities- Provide exceptional customer support via phone, chat, and email
- Help customers navigate our #1 shipping tool and resolve issues
- Collaborate with cross-functional teams to improve customer experiences
- Stay up-to-date with industry trends and best practices
- Meet and exceed customer satisfaction targets
- Fluent English and a second language (e.g., Dutch, Spanish, French, Italian, German)
- Excellent communication and problem-solving skills
- Experience in customer support or a related field
- Knowledge of online products, e-commerce, and/or SaaS
- Ability to work in a fast-paced environment and adapt to changing priorities
- Competitive base salary between € and € gross per month
- Hybrid work option and WFH budget
- Study budget of € per year
- Pension scheme and discount on health insurance
- Travel compensation and access to discount programs
