Consumentenzorgmedewerker bij Kraft Heinz
2 weken geleden
Waar ga je werken?
Bij The Kraft Heinz Company in Nijmegen.
We zijn een van de grootste voedselbedrijven ter wereld en het is ons doel om iedereen over de hele wereld te laten genieten van onze lekkere producten.
Wat kun je verwachten?
Een uitdagende job waarin je 32 uur per week werkt op basis van een vast dienstverband. Je kunt deze job volledig thuis uitoefenen of vanuit onze kantoorlocatie in Nijmegen.
Welke verantwoordelijkheden heb je?
- Je bent verantwoordelijk voor het dagelijks behandelen van alle consumentenreacties, zodat we tevreden consumenten kunnen behouden en nieuwe kunnen creëren.
- Je registreert alle consumentenreacties, waardoor we trends en specifieke issues kunnen signaleren, verbeteringen kunnen doorvoeren en onze kwaliteit kunnen monitoren.
- Je onderhoudt contact met onze kwaliteitsafdeling over klachtdiagnoses en met onze collega's van marketing over onze producten en promoties.
Wie ben je goed in?
- You bent sterk in communicatie, hebt goede contactuele eigenschappen en bent zelfstandig, accuraat en pro-actief.
- You hebt een sterke motivatie om je werkgever en klanten te helpen.
Wat hebben we nodig?
- Een MBO-niveau opleidingsniveau.
- Een ervaring met PC/MS Office en werken met diverse systemen.
- Een ervaring op het gebied van telefoonbehandeling en correspondentie.
- Interesse in voeding, bakken, koken, gezondheid en de medemens.
- Kennis van het Engels en Frans is een pré.
Onze perspectieven
Met onze lange geschiedenis en ongelofelijke groei bieden we onze medewerkers eindeloze mogelijkheden tot groei, ontwikkeling en innovatie. Ons bedrijf loopt vaak voorop in de industrie en dat betekent dat jij ook een kans krijgt om altijd nieuw te leren en te innoveren.
Salaris:
Onder voorbehoud van gesprek: € 34.500 - 42.000 per jaar excl. bonussen.
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