Customer Care Coordinator
5 dagen geleden
We are seeking a highly skilled Customer Care Coordinator to join our team, responsible for providing exceptional service to our Key Account clients. As a key member of our customer service team, you will be the first point of contact for our clients, responding to queries and requests in a timely and professional manner.
Key Responsibilities:- Provide prompt and effective responses to client queries and requests, ensuring a high level of customer satisfaction.
- Work closely with our Customer Administration team to resolve complex issues and escalate cases as necessary.
- Collaborate with our Sales Teams to ensure seamless communication and resolution of client issues.
- Stay up-to-date with sector knowledge and internal processes to ensure compliance with company rules and regulations.
- Support our digital transformation by promoting our e-commerce platform and self-service tools to our Key Account clients.
- 1-2 years of work experience within shipping.
- Strong communication skills, customer- and service-oriented.
- Flexibility and creativity in problem-solving.
- Good knowledge of Excel and preferably Salesforce.
- Articulate, clear oral and writing communication skills in English and Dutch.
- Enthusiastic team worker.
- Market-based salary.
- 26 Holiday days per year.
- Holiday allowance.
- 13th month.
- Pension: a defined contribution paid by Employer and Employee.
- WIA and WGA-gap insurance fully paid by ONE.
- Collective Health Insurance.
- Commuting and Working from Home Allowance.
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Customer Care Coordinator
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