Senior Leader, Engineering Technical Assistance Center

4 weken geleden


Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

About the Role

We are seeking a Senior Manager, Engineering TAC EMEAL, to join our team at Palo Alto Networks. This role will lead daily operations of the team in line with the company goals and objectives. The successful candidate will provide technical leadership and management of a team of engineers who are responsible for supporting NGFW on-prem and cloud, and Integrated Applications.

Key Responsibilities

  • Lead daily operations of the team in line with the company goals and objectives.
  • Provide technical leadership and management of a team of engineers who are responsible for supporting NGFW on-prem and cloud, and Integrated Applications.
  • Ensure that your engineers have the resources and processes necessary for successful and sustained performance.
  • Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE).
  • Work directly with Engineering on cutting-edge new product development.
  • Develop and deliver expert-level training materials for TAC support and Engineering teams.
  • Develop advanced troubleshooting-focused tools and scripts to help solve complex customer issues and improve product supportability.
  • Work with TAC to provide expert-level technical support of customer issues that involve very complex network topologies, architectures, and security designs.
  • Own critical and executive-level issues for LAN/WAN and NGFWs.
  • Lead in identifying problems and taking actions to fix them across support and product life cycles.
  • Help drive and enable ML/AI-related projects.

About Us

We are a company built on the foundation of challenging and disrupting the way things are done. We're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Requirements

  • Minimum of 10 years of professional experience including minimum 5 years managing highly technical engineers.
  • Technical Support or Development experience supporting enterprise customers with very complex LAN/WAN environments.
  • Operational Management - Ensure that your engineers have the resources and processes necessary for successful and sustained performance.
  • Work with TAC to provide expert-level technical support of customer issues that involve complex WAN architectures and network security.
  • Work directly with Engineering on cutting-edge new product development.
  • Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (BGP, OSPF), branch and DataCenter Architectures.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL.
  • Expertise with Cloud services and Infrastructure.
  • Familiarity with C, Python, or at least one scripting language.
  • Experience with Palo Alto Networks products is highly desired.
  • Understand how data packets get processed.
  • Excellent communication skills with the ability to deliver highly technical informative presentations.
  • Proficiency in creating technical documentation using applications such as Powerpoint/Google Slides or knowledge-base/intranet platforms such as Lumapps, Jive or Confluence.
  • Willing to work flexible times including occasional weekends and evenings.


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