Night Front Desk Coordinator
5 dagen geleden
As a Front Office Night Receptionist at Swissotel Amsterdam, you will play a critical role in ensuring the safety and satisfaction of our guests. Located in the heart of Amsterdam, we are looking for an experienced professional to join our team as a Night Front Desk Coordinator.
About You
We are seeking someone with a minimum of 1 year of experience working on the night shift in the hotel industry, preferably with knowledge of Opera Cloud. Your excellent communication skills and ability to work independently will be essential in providing top-notch service to our guests. Additionally, your strong analytical skills will enable you to accurately close the day in the system and generate night reports.
Key Responsibilities
- Welcome and check-in/out guests
- Process walk-in reservations and handle phone and email inquiries
- Resolve guest complaints and issues
- Answer phone calls and respond to guest requests
- Conduct security rounds and ensure guest safety
- Participate in the night audit and report generation
Requirements
- HBO or MBO work and thinking level
- Strong English language skills (written and verbal)
- Excellent communication and interpersonal skills
- Ability to work independently and make decisions under pressure
- Minimum 1 year of experience on the night shift in the hotel industry
- Familiarity with Opera Cloud is preferred
What We Offer
- Competitive salary: €40,000 - €50,000 per annum
- Opportunities for career growth and development within the Accor group
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