Customer Experience Coordinator
4 dagen geleden
At Motel One Amsterdam, we are seeking a highly skilled Customer Experience Coordinator to join our hotel operations team.
Job Description:Key Responsibilities:
- Group Bookings and Management
- Review and process group bookings, overbookings, and options in accordance with hotel policies and procedures.
- Maintain accurate records of all group bookings, including guest details, room allocations, and payment information.
- Operational Support
- Assist the Sales and Front Office teams during peak periods to ensure seamless service delivery.
- Contribute to maintaining high standards of customer service, ensuring guest satisfaction and loyalty.
- Administrative Tasks
- Generate and verify invoices for group bookings, following established pricing policies.
- Monitor deposits and payments from guests, ensuring timely receipt of funds.
We are looking for a candidate who has completed an apprenticeship in the hotel trade or possesses relevant professional experience. You should possess excellent hosting skills, quality awareness, and strong communication abilities.
A solid command of written and spoken English is essential, as well as being a team player willing to assist across departments.
Benefits:Motel One Amsterdam offers an attractive compensation package, including:
- Salary: €35,000 - €45,000 per annum, depending on experience and qualifications.
- Bonus Program: Earn higher bonuses based on exceptional guest feedback ratings.
- Career Advancement Opportunities: Grow professionally within our expanding global network.
- Staff Discounts: Enjoy discounted rates at our hotels throughout Europe and the USA.
- Ongoing Training and Development: Participate in annual training sessions and coaching through our One University program.
- Team Celebrations: Join us for summer parties, Christmas events, and other celebrations that bring us together as a team.
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