Customer Experience Coordinator

4 dagen geleden


Amsterdam, Noord-Holland, Nederland Motel One Amsterdam Voltijd

At Motel One Amsterdam, we are seeking a highly skilled Customer Experience Coordinator to join our hotel operations team.

Job Description:

Key Responsibilities:

  • Group Bookings and Management
    • Review and process group bookings, overbookings, and options in accordance with hotel policies and procedures.
    • Maintain accurate records of all group bookings, including guest details, room allocations, and payment information.
  • Operational Support
    • Assist the Sales and Front Office teams during peak periods to ensure seamless service delivery.
    • Contribute to maintaining high standards of customer service, ensuring guest satisfaction and loyalty.
  • Administrative Tasks
    • Generate and verify invoices for group bookings, following established pricing policies.
    • Monitor deposits and payments from guests, ensuring timely receipt of funds.
Requirements:

We are looking for a candidate who has completed an apprenticeship in the hotel trade or possesses relevant professional experience. You should possess excellent hosting skills, quality awareness, and strong communication abilities.

A solid command of written and spoken English is essential, as well as being a team player willing to assist across departments.

Benefits:

Motel One Amsterdam offers an attractive compensation package, including:

  • Salary: €35,000 - €45,000 per annum, depending on experience and qualifications.
  • Bonus Program: Earn higher bonuses based on exceptional guest feedback ratings.
  • Career Advancement Opportunities: Grow professionally within our expanding global network.
  • Staff Discounts: Enjoy discounted rates at our hotels throughout Europe and the USA.
  • Ongoing Training and Development: Participate in annual training sessions and coaching through our One University program.
  • Team Celebrations: Join us for summer parties, Christmas events, and other celebrations that bring us together as a team.


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