Global Technical Support Professional
7 dagen geleden
At Boston Scientific, we are seeking a highly skilled Global Technical Support Professional to join our team.
About the role:
- Provide technical support by phone, email, or virtual applications to external and internal customers in a 24x7 international environment.
- Support the EMEA region with exceptional End User Services experience.
Your responsibilities will include:
- Providing telephone- and email support according to defined service levels.
- Utilizing virtual applications to remotely support customers.
- Providing second-line Technical Support outside the EMEA region.
- Diagnosing, identifying, and isolating customer problems using historical database records.
- Formulating plans of resolution to address customer problems.
- Escalating unresolved calls to appropriate support specialists.
- Participating in ongoing training and procedural review/development activities.
- Supporting business processes by gathering information and defining problems.
- Providing guidance and training to team members on complex customer issues.
What we are looking for:
- Bachelor's degree or equivalent in a relevant field.
- Excellent English verbal and writing skills.
- Technical background and proficiency.
- Relevant experience in a technical problem-solving environment.
- A problem-solving attitude combined with communication skills.
This is an excellent opportunity to work with a leading medical technology company. If you have a passion for delivering exceptional technical support, we encourage you to apply.
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