Global Technical Support Professional

7 dagen geleden


Kerkrade, Limburg, Nederland Boston Scientific Voltijd

At Boston Scientific, we are seeking a highly skilled Global Technical Support Professional to join our team.

About the role:

  • Provide technical support by phone, email, or virtual applications to external and internal customers in a 24x7 international environment.
  • Support the EMEA region with exceptional End User Services experience.

Your responsibilities will include:

  • Providing telephone- and email support according to defined service levels.
  • Utilizing virtual applications to remotely support customers.
  • Providing second-line Technical Support outside the EMEA region.
  • Diagnosing, identifying, and isolating customer problems using historical database records.
  • Formulating plans of resolution to address customer problems.
  • Escalating unresolved calls to appropriate support specialists.
  • Participating in ongoing training and procedural review/development activities.
  • Supporting business processes by gathering information and defining problems.
  • Providing guidance and training to team members on complex customer issues.

What we are looking for:

  • Bachelor's degree or equivalent in a relevant field.
  • Excellent English verbal and writing skills.
  • Technical background and proficiency.
  • Relevant experience in a technical problem-solving environment.
  • A problem-solving attitude combined with communication skills.

This is an excellent opportunity to work with a leading medical technology company. If you have a passion for delivering exceptional technical support, we encourage you to apply.



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