Digital Customer Experience Manager

6 dagen geleden


Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd
About this role:

This is an exciting opportunity to join our team as a Digital Customer Experience Manager and drive the success of our customers through intelligent campaigns and personalized customer journeys.

We are seeking a highly skilled professional with a strong background in data analysis, segmentation methodologies, and A/B testing. As a Digital Customer Experience Manager, you will be responsible for developing and optimising campaigns that trigger customer purchase behaviour and enhance customer lifetime value.

Your key objectives will include:

  • Developing and optimising intelligent campaigns and personalised customer journeys to drive customer purchase behaviour and enhance customer lifetime value;
  • Optimising customer base segmentation to serve the right message to the right consumer at the right time;
  • Analysing data to enhance your understanding of our customers and deliver insights that drive personalised experiences;
  • Creating advanced segmentations using SQL to ensure we send the right message to the right customer;
  • Evaluating existing and new campaigns, measuring campaign performance, A/B testing, and optimising communications across channels;
  • Staying up-to-date with CRM industry best practices and advocating for innovation and experimentation within the CRM teams and other internal stakeholders;
  • Maintaining a sharp eye on customer needs and preferences.
A day in the life of:

As a Digital Customer Experience Manager, your typical day could involve discovering new issues on customer retention in Germany and organising a brainstorm session with the team to decide on possible strategies.

The content team would provide you with content for a plan, and you would set up the campaign, seeing increased open rates, double click rates, and engagement data. You would then build a dashboard based on the engagement data and order behaviour, noticing that the campaign led to a 12% decrease in churn for a specific group of customers.

You would deep-dive into that group of customers to identify any interesting patterns in their churn behaviour, sharing your insights with the team to work on a long-term approach.

What we offer:

We are offering a competitive salary of approximately £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including health insurance, pension scheme, and generous holiday allowance.

You will also have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team of professionals who share your passion for delivering exceptional customer experiences.

If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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