Customer Service Ambassador

3 weken geleden


Amsterdam, Noord-Holland, Nederland Motel One Voltijd
About Motel One

Motel One is a dynamic hotel company that values excellent service and a welcoming atmosphere.


Job Overview

We are currently seeking a skilled Front Office Agent to join our team.


Key Responsibilities
  • Deliver exceptional guest experiences, ensuring a warm welcome and genuine farewell for all hotel visitors.
  • Process bookings, manage overbookings, and handle check-in and check-out procedures efficiently.
  • Manage invoicing, including payment processing, cash transactions, and end-of-day reconciliations.
  • Provide administrative support across the front and back office, including managing no-shows and responding to emails.
  • Support the F&B Team during peak periods, contributing to a seamless guest experience.

Requirements
  • A completed apprenticeship in the hotel trade or relevant professional experience in the hospitality industry.
  • An excellent understanding of quality and service standards, combined with hosting skills and a passion for the hotel industry.
  • Effective communication skills, with a solid command of English and the ability to work collaboratively as part of a multicultural team.
  • A willingness to assist colleagues across departments, fostering a positive and supportive work environment.

What We Offer
  • A competitive estimated salary range of 40,000 - 50,000 EUR per annum, depending on location and experience.

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