Customer Service Ambassador
3 weken geleden
Motel One is a dynamic hotel company that values excellent service and a welcoming atmosphere.
Job Overview
We are currently seeking a skilled Front Office Agent to join our team.
Key Responsibilities
- Deliver exceptional guest experiences, ensuring a warm welcome and genuine farewell for all hotel visitors.
- Process bookings, manage overbookings, and handle check-in and check-out procedures efficiently.
- Manage invoicing, including payment processing, cash transactions, and end-of-day reconciliations.
- Provide administrative support across the front and back office, including managing no-shows and responding to emails.
- Support the F&B Team during peak periods, contributing to a seamless guest experience.
Requirements
- A completed apprenticeship in the hotel trade or relevant professional experience in the hospitality industry.
- An excellent understanding of quality and service standards, combined with hosting skills and a passion for the hotel industry.
- Effective communication skills, with a solid command of English and the ability to work collaboratively as part of a multicultural team.
- A willingness to assist colleagues across departments, fostering a positive and supportive work environment.
What We Offer
- A competitive estimated salary range of 40,000 - 50,000 EUR per annum, depending on location and experience.
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