Air Logistics Customer Service Professional
3 dagen geleden
Kuehne + Nagel is the market leader for airfreight in the Netherlands, with a team of around 500 people working hard around the clock to import and export goods from four locations near Schiphol Airport.
About the RoleWe are looking for a motivated Customer Care Specialist to join our Air Logistics division. As a key member of our team, you will be responsible for professional communication with customers to ensure timely, accurate, and efficient handling of shipments.
Your Responsibilities- Collaborate closely with Sales, Control Tower, and Operational teams to enhance customer engagement and satisfaction.
- Monitor operational flows to meet customer requirements and provide proactive advice on potential issues.
- Participate in customer calls to review shipment statuses.
- Assist in customer onboarding and ensure seamless integration of customer requirements into KN systems.
- Partner with the Revenue Care Center to ensure billing accuracy and resolve billing challenges or disputes.
- Document, resolve, and analyze complaints and feedback to identify root causes.
- Prepare and refine customer reports to effectively communicate operational metrics and customer insights.
- You have at least 2 years' experience in a similar position in an air cargo/forwarding environment.
- Air-Logistics-related educational background is an asset.
- Experience with MS Office.
- Excellent communication skills, both verbal and written.
- Stress-resistance, customer-orientation, and ability to multitask.
- Excellent command of the English language.
The estimated salary for this role is €60,000 per year, based on industry standards for similar positions in the Netherlands. We offer a competitive benefits package, including 24 days' holiday, 3.5 ATV days, and flexible working hours to achieve a good work-life balance.
What We OfferAt Kuehne + Nagel, we value entrepreneurship, development, and progress. We offer a dynamic and supportive work environment where you can grow professionally and personally. You will start with a one-year contract with a view to permanent employment.
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